HGV Breakdown and Service Advisor

We are currently recruiting for an experienced and highly motivated HGV Breakdown and Service Advisor to join our highly skilled HGV Department.Key Tasks/Areas of ResponsibilityEnsuring the roadworthiness and effective maintenance of all Company operated HGVs that are maintained externally:To ensure that externally maintained vehicles and trailers are kept in a fit and roadworthy condition in accordance with the relevant legislation.Where any form of maintenance is contracted out to ensure that contracts include all relevant requirements of operator licensing that facilities are adequate staff competent and that regular compliance audits are undertaken;To ensure all agreed criteria and KPIs contained within the Service Level Agreement are adhered to. To manage external repairers to ensure VOR levels within the agreed parameters.As required by the National HGV Maintenance Manager to be responsible for aspects of the HGV External R&M P&L.Managing the maintenance schedule and bookings for all externally maintained HGVs:To ensure all planned maintenance occurs within the legal time limit (e.g. correct ISO week for Safety Inspections).To liaise with maintenance contractors manufacturers hire companies and dealers as might be appropriate and to make certain vehicles and trailers are subjected to regular safety inspections and serviced in accordance with manufacturer recommendations and manage the legal maintenance agreement and contractual SLA with those contractors.Once bookings are confirmed to ensure the relevant Operator (Transport Department or Depot) is made aware so they can facilitate the maintenance.To check all maintenance documents (e.g. Inspection Sheets) and complete them to the standard required by the relevant legislation (e.g. GTMR).To support a robust Driver Reportable Defect process reviewing all maintenance documents for defects that should have been identifiable by a driver and escalating to the relevant Operator.To escalate appropriately when a vehicle is likely to become overdue for planned maintenance.Provide administrative support to the wider HGV Department:To complete administrative tasks as required by the Head of HGVs or National HGV Maintenance Manager including but not limited to: Ordering of fuel transferring vehicles on and off Fleet etc.Administrative tasks within the departmentProcessing supplier invoices Issuing POs to external repairersChasing external repairer workshops for updates on vehicles to reduce VOR time on vehicles Quality check of paperwork from third party scheduled works Raising roadworthy/VOR defects following network repairs Uploading of scheduled work documents to inhouse datalive system IE MOT Brake test Tacho documents Inputting mileage readings for compliance purposesInbound/Outbound call handling Taking inbound/outbound calls from depots/drivers/customers to report faults with vehiclesPlacing jobs with external repairers via phone or portal Liaising with external repairers to ensure vehicles are repaired and communicating to the wider business where needed.Qualifications : About YouAs the successful candidate you will demonstrate that you have excellent Administration skills. DPD is a very fast paced business so the ability to manage your workload and time effectively is critical.A high standard of computer literacy with a thorough knowledge of Google Suite / Microsoft Office programmesExcellent communication skills and the ability to communicate effectively at all levels. High attention to detail to produce accurate and quality workProactive and supportive team player.Demonstrate the core values of DPD DNA Passion Respect Honesty Flexibility Caring and Accountability Additional Information : About our benefits:We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a fewHoliday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationDiscounted shopping from 100s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers promises then this is the job for you Apply today.Remote Work : NoEmployment Type : Full-time Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Experience: years Vacancy: 1