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1st Line IT Support Specialist
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Belfast, United Kingdom MCS Group Full timeAbout the RoleMCS Group is proud to partner with a leading Managed Service provider in Northern Ireland as they embark on an ambitious period of growth, Ionic IT. As a key member of their team, you will gain invaluable exposure to various technologies, accelerating your career and providing opportunities for professional development and progression.Why This...
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1st Line IT Support Specialist
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Belfast, United Kingdom MCS Group Full timeAbout the RoleMCS Group is proud to partner with a leading Managed Service provider in Northern Ireland as they embark on an ambitious period of growth, Ionic IT. As a key member of their team, you will gain invaluable exposure to various technologies, accelerating your career and providing opportunities for professional development and progression.Why This...
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1st Line IT Support Specialist
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Belfast, United Kingdom MCS Group Full timeAbout the RoleMCS Group is proud to partner with a leading Managed Service provider in Northern Ireland as they embark on an ambitious period of growth, Ionic IT. Working with a diverse range of clients, you will gain invaluable exposure to various technologies that will accelerate your career, providing you with career development and progression...
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1st Line IT Support Specialist
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Belfast, United Kingdom MCS Group Full timeAbout the RoleMCS Group is proud to partner with a leading Managed Service provider in Northern Ireland as they embark on an ambitious period of growth, Ionic IT. Working with a diverse range of clients, you will gain invaluable exposure to various technologies that will accelerate your career, providing you with career development and progression...
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Service Desk Support Specialist
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Service Desk Support Specialist
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Service Desk Technician
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1st Line Support
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1st Line Support
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Belfast, United Kingdom VANRATH Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Troubleshoot technical issues and provide solutions to customers. - Install, configure, and maintain hardware and software. - Monitor system performance and diagnose issues. - Provide customer service and support to...
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Senior Technical Support Specialist
3 days ago
Belfast, United Kingdom BCN Group Full timeAbout BCN GroupBCN Group is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management.Job Title: 3rd Line Support ConsultantWe are seeking an experienced 3rd Line Support Consultant to join our service...
Customer Support Engineer, 1st Line Support, Service Desk
4 months ago
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.Your responsibilities will include the below:Responsible for the customer support experienceOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product group/engineering groupContribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experienceProvide ramp activities, knowledge sharing, technical coaching and mentoringDrive technical collaboration & engagementLead or participate in building communities with peer delivery roles; may be workload or specialty specificNice to have but not essentialKnowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.General understanding of Microsoft 365 administration principles.People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas