Customer Care Representative

3 weeks ago


Bath, United Kingdom Truespeed Careers Full time

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day.Customer Care RepresentativeBath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annumPlease Note: Applicants must be authorised to work in the UKAt Truespeed, we're on a mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach.The RoleAs a Customer Care Representative, you'll be the friendly voice and trusted contact for our valued customers. Whether by phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile.Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support complaint resolution with empathy and profession...



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