Customer Service Advisor

5 days ago

Bath, United Kingdom Truespeed Communications Ltd Full time

Be part of the Truespeed journey. Join us as a Customer Care Representative at our central Bath site where you will have plenty of opportunities to build your skills and your career.

**Who we are?** - Here at Truespeed we dont just offer jobs we offer careers. Were committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.We also provide a range of benefits such as - Competitive annual salary - Hybrid working - Company pension scheme - Life Assurance (4 x salary) - Healthcare - Free onsite parking and much more.

**Is this you? - **Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you.

**Key Duties**:

- Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time
- Improving customer satisfaction by owning a customer query through to resolution
- Taking an active role in complaint resolution with the aim to resolve on first contact
- Booking installations, outlining the process, and answering any queries
- Renewing contracts, ensuring the customer is fully informed of actions taken
- Problem solving and contributing to the improvement of working processes within the team and wider business
- Sharing information with colleagues and updating knowledge management systems

**Desired skills and qualities**:

- Demonstrable experience gained in a high volume B2C customer service centre
- Experience in handling and owning complaints through to resolution and to timescales
- Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
- Ability to simplify complex topics and communicate them clearly with customers
- Confident and professional verbal and written communication
- Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
- Empathetic and able to relate to a wide-ranging demographic
- Flexible approach and ability to meet deadlines
- Desire to learn and takes initiative to develop professionally
- Excellent time management skills
- Positive can-do attitude

**Why work for us?**

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Working in a friendly and supportive team environment
- Life insurance scheme 4 x annual salary
- Health care options BUPA and BHFS
- Competitive pension scheme
- Hybrid working
- Opportunities for career development
- Commission scheme
- Attractive employee referral scheme
- 25 days holiday plus bank holidays
- Free on-site parking
- Casual dress

**Location**:Bath

**Salary**: £25,000 to £28,000 per annum DOE plus commission

**Job Types**: Full-time Permanent

**Shift Pattern**: Monday to Saturday. (Saturdays are worked on a rota basis with a day off in lieu)

**Diversity & Inclusion**

At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do, should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.
- Please note for this role, you must have evidence of the right to work in the UK._

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