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Service Advisor

3 months ago

Tonbridge, United Kingdom Volvo Car UK Full time

Are you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?


We'd love to hear from you


Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Car UK's brand values to life, while ensuring all clients have a positive customer experience.


You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.


You can find out more about Our story here | Volvo Cars - United Kingdom



About this opportunity…


The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.


Key responsibilities…



  • Welcoming customers and explaining the services offered
  • Listening and documenting customers’ vehicle concerns and passing the information to the Technicians
  • Consulting with Technicians about repairs and possible alternatives to expensive work
  • Answering questions about service outcomes (after consulting with the Technician if necessary)
  • Liaising with customers to schedule service appointments
  • Advising customers about warranty protections and potential cost savings
  • Estimating vehicle repair costs and the time it will take for repairs to be completed
  • Finding new customers and marketing the car dealership services to them
  • Verifying if the cars brought to the dealership have insurance coverage
  • Arranging test drives with Technicians to confirm customer concerns
  • Resolving possible customer complaints
  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries and concerns.
  • Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
  • Upsell and finalising invoices on completion or work carried out


What you’ll bring…


  • Motivated, with a proactive approach to customer service.
  • Enjoy the challenge of influencing the success of the Service department.
  • Customer relations experience.
  • Excellent interpersonal and organisational skills and be well presented.
  • Must be IT literate, and a working knowledge of Kerridge would be advantageous.


Applications must be submitted through LinkedIn.


If you would like further information about the role, its responsibilities or simply to learn a bit more about the team, please reach out to kate.knight@volvocars.com



Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.


Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.