Shift Manager

Better places, thriving communities.Job objectives and responsibilitiesResponsible for the leading the day to day shift teams.Ensuring all planned, corrective and reactive are completed on timeSupporting root cause analysis and CAPAS' for technical activities Main dutiesDaily attendance at the 0900 / 1630 team activity callAttendance at GSK morning TAPAssigning duties to technicians during shiftsDay to day lead of shift team including conduct, performance and capability. Taking the necessary andappropriate actions to address any inappropriate behaviour or low standards.Hold regular shift team meetings on daily and weekly objectivesProviding direction and feedback to technicians during shifsEffective handover with the other shift lead roleParticipate in work activities, leading by demonstration, and showing them how to do the job effectively whererequired.Assist in training and coaching new employeesProviding customer service and managing complaintsPrompt and correct documentation of incidents.To ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders.To perform duties of a person authorised to issue permits to work. Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. · To attend and fully participate in training and appraisal activities as required · Bring innovation, build solutions to business challenges and maintain a ‘can-do' attitude · Foster and maintain a positive work environmentPerson SpecificationWorking well within a teamLeadership skills and ability to make decisions fastStrong problem-solving aptitudeAble to work without direct supervisionAble to deal directly with customers in a professional manner and represent the companyAble to complete & produce RAMsAbility to plan\schedule both PPM & Reactive workload.Computer literate – competent in Microsoft Office and ability to work on CAFM systems.Knowledge of working on BMS systems.Health and Safety responsibilitiesAlways follow Group and company policies and procedures;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information SecurityEnsure compliance with Mitie's information security procedures in all activities;Proactively identify and report security risks to your manager;Report actual and suspected security incidents;Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people: a place to work where you can thrive and be your best every day.Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture – our core values and how we behave:We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face ofbcompany. We treat others as we would like to be treated. We are proud to work for Mitie.We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking forbnew ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.Our customers' business is our business: we are a partner, trusted for our expertise and for puttingour customers at the heart of everything we do.NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and therange of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period ofemployment. The job description may be varied from time to time by the Company to reflect changes in the post holder'srole and/or the needs of the business.Our market-leading offering provides you with benefits that suit your lifestyle.We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choicesWe give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.Join our Mitie Team.Together our diversity makes us stronger.