Service Administrator

5 days ago


Reading, United Kingdom Inchcape Retail Limited Full time

Service Advisor Administrator (Part Time) - Reading BMW23 hours per week Monday to Friday. Start and finish times negotiableSalary £14,730pa plus bonus12 month Fixed Term Contract Maternity Cover

Create experiences you can be proud of.

As a key member of our Service department, our Service Administrator will ensure an organised and meticulous administration service for our Service department and customers. You will prepare key documentation for all customer service and repair visits, maintain accurate and updated customer records and vehicle data, and carry out pre and post visit customer care calls to ensure an unrivalled customer experience. This is a fast paced role with a variety of learnings along the way, alongside progressive vehicle updates with a world class premium brand, so full training and support will be provided.

What we can offer you

  • 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme and Sharesave scheme to grow your savings
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • An internal colleague recognition system to celebrate achievements
  • A community volunteering day

What you’ll do day to day

  • Carry out effective and meaningful customer pre and post visit calls, and handling inbound & outbound telephone calls to existing customers
  • Respond to customer enquiries, including from our brand partner
  • Identify the needs of the customers and guiding towards the service or product that will best meet their requirements
  • Provide a high level of customer service which will allow you to build relationships with our customers to retain business
  • Be a pivotal area of support to our front of house Service teams, and wider Aftersales and workshop colleagues

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

  • Ability to provide a first-class customer service with energy and enthusiasm
  • A passion for your role and the tasks you undertake
  • An effective multitasker who is methodical and efficient
  • Has a genuine desire to help people and the team
  • Attention to detail
  • Be organised and self-motivated to ensure targets and deadlines are met
  • Be IT alliterate with the ability to use multiple systems at once

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.



  • Reading, United Kingdom Fire Service Full time

    **Customer Services Assistant (permanent, part-time)** **Benefits**: **Salary: £14,744 - £16,900 per annum, (FTE £25,979- £29,777) Grade 3** **Hours: Part Time; 21 Hours a week (Wednesday 1pm-5pm and all-day Thursday and Friday)** **Location - Service Headquarters, Calcot, Reading** Excellent annual leave allowance of 25 days, gym, parking facilities...

  • Sales Administrator

    2 months ago


    Reading, United Kingdom CALCOT SERVICE Full time

    Maintaining and updating sales and customer records. - Compiling monthly sales reports. - Expediting orders through internal liaison. - Directing feedback from customers to relevant departments. - Identifying new products to add to those on offer. - Supporting the sales department with other administrative tasks, if requested. - Their duties include checking...

  • Service Administrator

    2 months ago


    Reading, United Kingdom Vertu Motors Full time

    **Vertu Motors Mercedes Benz of Reading** At Vertu Motors Mercedes Benz of Reading we are looking for a Service Administrator to join the team! We are offering a basic salary of £27,939.36 with an OTE of £31,459.36 plus great company benefits! The general duties of the role: - Service work undertaken on the vehicle meets brand requirements - Submission...


  • Reading, United Kingdom Vertu Motors Full time

    **Vertu Motors Mercedes Benz of Reading** At Vertu Motors Mercedes Benz of Reading we are looking for a Service Administrator to join the team! We are offering a basic salary of £25,935 with an OTE of £31,685 plus great company benefits! The general duties of the role: - Service work undertaken on the vehicle meets brand requirements - Submission of...

  • Service Administrator

    3 weeks ago


    Reading, United Kingdom Focus Resourcing Group Full time

    An excellent opportunity has arisen to work for our established client in Theale as a Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm. As the Service Administrator, you will be responsible for:Submitting invoices for payment on Verisae & Expansive web based systems.Collate/ process Sub Contractor field service reports and...

  • Service Administrator

    4 weeks ago


    Reading, United Kingdom Sytner Group Full time

    **About the role** Reading Audi is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator...

  • Service Administrator

    3 weeks ago


    Reading, United Kingdom Performance Resourcing Full time

    **Service Administrator** Reading £24,000 Basic Salary - £36,000 OTE/annum with Bonuses. Monday to Friday. We are looking for a **Service Administrator **for a **Franchised** **Car Dealership **in the **Reading **area**.** **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll...

  • Service Administrator

    4 weeks ago


    Reading, United Kingdom Marshall Motor Group Full time

    **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **"Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way"** **The Company** Marshall Motor Group is a multi-award winning company with strong...


  • Reading, United Kingdom Reed Insurance Full time

    This is a great opportunity, and the company deal with Clients on the Wealth Planning IFA Practice side. To be considered you will ideally have the following skills: - a) Financial Services Administration b) Previously done some pensions or investment Administration c) Some knowledge of the industry within Financial Services administration d) A degree...


  • Reading, Reading, United Kingdom Reed Insurance Full time

    This is a great opportunity, and the company deal with Clients on the Wealth Planning IFA Practice side.To be considered you will ideally have the following skills:a) Financial Services Administrationb) Previously done some pensions or investment Administrationc) Some knowledge of the industry within Financial Services administrationd) A degree ideally...

  • Case Administrator

    3 weeks ago


    Reading, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 276857**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 10Contents Location About the...

  • Case Administrator

    3 weeks ago


    Reading, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 293165**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 7Contents Location About the...


  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Winnersh** **Salary: Up to £23,400 (Depending on experience)** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of...


  • Reading, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 324312**Salary**: - £30,471- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...


  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Winnersh - ARD928346** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our customers on...


  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Winnersh - ARDHK892003** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our customers...


  • Reading, United Kingdom Berkshire Healthcare Foundation Trust Full time

    To be proactive in dealing with enquiries into the service and external services. Administer all office systems to a high standard, both electronic and hard copy, across the service, ensuring they run smoothly through having well planned and organised administrative systems and processes in place. Efficient and accurate recording of data on all electronic...


  • Reading, United Kingdom Stantec Full time

    If you like variety in your work, are organised and are able to take things in your stride then we need you! We are seeking a Business Services Administrator for our Reading office at Caversham Bridge House (CBH), which is the largest of our 23 offices within the UK & Ireland and is a working hub to 300 people from across the Stantec business. A **Business...

  • Service Administrator

    1 month ago


    Reading, Berkshire, United Kingdom Reed Full time

    Service Administrator Location: Aldermaston, Easter Park Job Type: Temp to Perm Working Hours: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-4:30pm Pay Rate: £14.00 - £15.00 per hour We are seeking a Service Administrator to join our team on a temp to perm basis. This exciting new role involves managing individual service and maintenance...


  • Reading, Reading, United Kingdom Guardian Full time

    Job Title: Operational Support SpecialistLocation:Reading / HybridSalary: CompetitiveJob type:Permanent, Full timeGuardian has a single ambition, for every family to have protection that they truly believe in. We aim to achieve that by challenging the market and offering a 'better' way for Financial Advisers and their clients. In line with our brand promise...