Interim Complaints Officer

4 weeks ago


Liverpool, United Kingdom Michael Page Property & Construction Full time

This position as a Complaints Officer requires a dedicated professional, skilled in managing and resolving stage 1 and 2 complaints within the property department of a not-for-profit organisation.

Client Details

Our client is a large-scale not-for-profit housing organisation. They have a strong reputation for delivering high-quality housing and support services across the UK.

Description

  • Manage and resolve customer complaints in a professional and timely manner
  • Ensure all customer interactions are documented and stored appropriately
  • Work collaboratively with the property team to address underlying issues leading to complaints
  • Develop and implement strategies to reduce the number of complaints
  • Provide regular reports on complaint trends and resolution outcomes
  • Contribute to the continuous improvement of customer service standards
  • Comply with all relevant regulations and laws relating to customer complaints handling
  • Participate in training and development activities as required

Profile

A successful Complaints Officer should have:

  • A strong understanding of customer service principles and practices
  • Experience in managing and resolving customer complaints
  • Strong communication and interpersonal skills
  • The ability to work effectively within a team
  • A solution-focused approach and the ability to problem-solve effectively
  • Knowledge of regulations and laws relating to customer complaints handling

Job Offer

  • An estimated hourly rate of between £18.00 and £23.00
  • An exciting temporary role within a reputable not-for-profit organisation
  • The chance to make a real difference in the lives of the community in Merseyside
  • A supportive and collaborative team environment

If you believe you have the skills and experience for this Complaints Officer role, we encourage you to apply today.



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