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Account Manager

3 months ago

Sheffield, United Kingdom Nobul Resourcing Solutions Full time

Up to £29,000 + Benefits


Description

We are looking for a Customer Success Executive to join one of the world's leading EdTech companies. This is an exciting opportunity to grow a fast growing organisation and be a part of their mission to modernise education.


Key Responsibilities:

  • Account Manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPI’s are achieved and increase Customer Advocacy.
  • Work with Key Account Manger to support work on renewals and cancellations.
  • Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
  • Provide effective and timely communication with customers on queries, invoice issues and cancellation requests
  • Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts
  • Accurately Forecast renewals and report to the Manager Key Accounts
  • Ensure all company systems are updated and conversations are logged and documented.
  • Act as a customer advocate, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.


Requirements

  • Experience in working in a renewals team or similar customer-focused teams.
  • Understanding of the renewal process and customer.
  • Effective communication and interpersonal skills, with the ability to build relationships and influence.
  • Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
  • Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Experience within the Education or Ed tech industry preferred but not essential.