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Account Manager

2 months ago

Sheffield, United Kingdom MacGregor Black Full time
Account Manager Job Description

MacGregor Black is seeking a skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing and developing strong relationships with assigned clients.

Key Responsibilities:

  • Act as the primary point of contact for assigned accounts, maintaining positive and productive relationships.
  • Understand each client's business needs and objectives, ensuring all requirements are met effectively.
  • Identify opportunities for upselling and cross-selling to enhance account value.
  • Develop and implement account plans tailored to client goals and business objectives.
  • Proactively address any issues or concerns, working with clients to find effective solutions.
  • Regularly communicate with clients to gather feedback and ensure a high level of satisfaction.
  • Work closely with the Sales Manager to align account management strategies with overall business goals.
  • Provide insights on client needs, industry trends, and competitor activities to support strategic planning.
  • Partner with internal teams, including Customer Service, Operations, and Marketing, to deliver a seamless client experience.
  • Communicate client needs and expectations clearly to ensure successful project delivery.
  • Track and analyze account performance, providing regular updates to management.
  • Develop strategies based on data insights to enhance account performance and client engagement.

Requirements:

  • Proven experience in an Account Manager or similar role, with a focus on managing and growing client relationships.
  • Proficiency in Microsoft Office Suite (Excel and Word).
  • Strong communication, negotiation, and organizational skills.
  • A results-oriented approach with a focus on achieving and exceeding targets.
  • Flexible and able to commit to additional time as needed, including occasional travel for client meetings.
  • Confident and adept at building rapport with clients.
  • Self-motivated with a strong drive to achieve results.
  • Conscientious and committed to delivering a high standard of service.

What We Offer:

Competitive salary + benefits.