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Salesforce Administrator

4 weeks ago

City of London, United Kingdom James Andrews Technology Full time

Salesforce AdministratorOur client, a leading UK housing provider, is looking for a Salesforce Administrator to join their collaborative and values-driven Technology team. This is an opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Salesforce Administrator, you'll be responsible for improving and enhancing the Salesforce platform. You'll provide support, administration, and configuration across their entire Salesforce environment, helping to deliver a secure and data-driven experience for colleagues and customers.Key DutiesManage all aspects of user and licence administration, including activation/deactivation, roles, profiles, permissions, and public groupsTake ownership of Salesforce support tickets, demonstrating both technical knowledge and strong customer service skillsWork closely with Salesforce Business Analysts, Developers, and Architects to implement fixes and enhancementsUse Salesforce configuration best practices (e.g. Workflow, Process Builder, fields, record types, custom settings, dashboards, and reports)Manage data loading and transformation using Salesforce Data LoaderSupport training, communication, and adoption initiatives by helping to produce Salesforce-related documentation and materialsAssist with starters/leavers processes, licensing, and costing to support the Salesforce Service ManagerAbout YouOur client is looking for someone who can bring:Proven experience in Salesforce administration with Salesforce Service Cloud, Experience Cloud, and Marketing Cloud and configurationStrong knowledge of Salesforce user licenses, and security managementExperience working with Salesforce Data Loader and handling large data volumesExperience building dashboards and reportsExperience with Salesforce environment refresh and data back-upsExcellent communication and problem-solving skills, with a focus on customer serviceThe ability to work with technical and non-technical stakeholdersA proactive approach to continuous improvement and system optimisationAt James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.