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Digital Support Analyst
3 months ago
As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling.
The role..- Incident Management; technical triage, ticket management (through internal & 3rd party support teams).
- Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects.
- Working with internal IT & Digital teams identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms.
- Managing Web Application Firewall to ensure security standards are being
What you'll bring…
- Knowledge of:
- Microsoft Azure Cloud Hosting
- Web Application support
- Common application monitoring tools
- Domain Management
- SSL Certificates
- Security
- Investigating/Troubleshooting IT Server Infrastructure related incidents.
- With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls.
- 33 days Holiday
- Life Assurance (Up to 4 times your salary)
- Discounted Dental & Health Insurance
- Discount of 33% for you and 15% for your loved ones.
- Free employee assistance program - Mental Health, well-being, Financial, & Legal support.
- Refer a friend - When they are placed, you could receive £1,500 for referring them
- Retail discounts - Various different companies
- The chance to further your career - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
