Fulfilment Manager

Why Youll Love Working With UsAtKatKin were not just a cat food company were on a mission to revolutionize cat health. For devoted cat parents who refuse to compromise were transforming lives with fresh superior nutrition. Were Europes first to offer fresh-cooked cat food made with 100% human-grade meat gently cooked and frozen to lock in all the goodness.The impact so farOver35 million meals deliveredto200000 healthy happy cats(and counting) across the UK. Our growing team of130 hardcore cat loversoperates across London the US and our state-of-the-art facility in Suffolk. Youll also find our fresh food and pantry products on platforms likeOcado Amazon and Pets at Home.Were all-in for cats and our energy will blow you away from day one. Imagine working alongside expert scientists boundary-pushing creatives and razor-sharp business minds all laser-focused on making hardcore love for cats the new gold standard in pet care.This is your chance to be part of a team that doesnt just follow trends we create them. If you love solving problems working fast and having an impact every day were the team for you.The RoleWere on the hunt for a dynamicFulfilment Managerto lead our day-to-day fulfilment operations ensuring seamless delivery for both direct-to-consumer (DTC) and retail customers.Youll take ownership of critical processes collaborate across teams and help drive efficiency to make sure every customer order we send out exceeds expectations.Key ownership areasThrough effective leadership of 20 Fulfilment team members be responsible for safely optimising performance across a balanced KPI scorecard to deliver a world class customer experience.Responsible for training coaching and mentoring team members. Conducting regular development/performance reviews with team members and acting as a first point of escalation and management for the Fulfilment team members.Engage the team to drive performance across Quality and Picking Accuracy with a process of continuous improvement to support a best in class Customer ExperienceAuditing and maintaining operational standards across the board from food safety compliance to record-keeping.Responsible for delivering 100% OTIF service levels with zero substitutions to all customers.Responsible for taking decisions relating to People and Safety issues championing Food Safety and Health & Safety cultures to protect our Brand Reputation and People.Championing a culture of continuous improvement empowering the team to drive operational excellence.Leading efficiency projects to deliver outstanding customer service.Building strong collaborative relationships with our 3PL partner youll be their go-to contact.Partnering cross-functionally with Warehouse Engineering Tech Finance Technical and Customer Experience.Who we are looking for:We want someone whos not afraid to roll up their sleeves thrives in a fast-paced environment and knows how to get things done. Heres what it takes to be a great fit:High-energy problem solver with a track record of taking the initiative spotting opportunities and making change happen.Metric-driven: you know your way around operational systems and can spot insights a mile away.Hands-on: equally comfortable troubleshooting on the floor or digging into data and extracting valuable insights which improve our Customer Operational People or Financial performance.Sharp attention to detail: nothing slips past you.A natural influencer: you can rally a team even when youre not in charge.An exceptional communicator: both in writing and face-to-face.An efficiency obsessive: with a proven track record of driving continuous improvementNice to haves3 years leading a large team with Production/ Fulfilment or Despatch Management experienceFinancial know-how to make savvy business decisions.Experience working with third party logistic partners (3PLs)What We OfferAt KatKin were not just offering a job were offering a chance toshape the futureof cat care. Heres what youll get:A career-defining opportunity to scale an innovative brand fast.A genuine opportunity to quickly develop and grow your scope and responsibility levelA small close-knit team withzero egosand plenty of passion.33 days holiday your birthday off(because everyone deserves cake and cat cuddles).Discounts on KatKins fresh meals because your cat deserves the best.ComprehensiveAXA health insurance including optical and dental coverage.A yearlypersonal development budgetto keep growing your skills.Company pension to keep your future secure.About usWe aim to encourage a culture where people can be themselves and be valued for their strengths. Were proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At KatKin we celebrate differences and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.We want to make our recruitment processes accessible to everyone so if there is any way that we can support you to be the best you can be please contact terrie@Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1