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Senior Technical Analyst

3 months ago

Liverpool, United Kingdom KnoWho Full time

Senior Technical Analyst - Liverpool (hybrid)

£50k+ DOE


Our client is on the lookout for a technically excellent and ambitious individual to come and take up an exciting opportunity within the business. This is a varied role where you'll be appreciated at senior level, working on exciting projects and with great clients.


Role in a nutshell

  • Take ownership and control of the most technically challenging support issues, communicating effectively with internal and external users and management throughout.
  • Assess and select new IT, telecoms, and cyber-security services and solutions and create processes and training programs for the ongoing onboarding and support requirements.
  • Assess client requirements and specify solutions, with an understanding and capability of solving business needs securely with technology solutions.
  • Effectively scope and manage projects.
  • Enjoy dealing with clients and thrive on a high volume and fast-changing workload.


The Tech

  • Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
  • Microsoft Azure – Scoping, building (virtual machines, networking and security)
  • Cyber-security tools, technologies and processes
  • VOIP, including diagnostics and troubleshooting.
  • Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
  • LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
  • TCPIP / Routers / VPN / Firewalls / VLAN / DNS
  • Active Directory/GPO
  • Backup Management
  • Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)


This is an opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients and being the "go to" person.