Customer Service Administrator

2 weeks ago


Harrow, United Kingdom Brook Street UK Full time

Customer Service / Administrator Location: Harrow, HA3 | Salary: £28,000 | Permanent, Full-TimeBrook Street is seeking a Customer Service / Administrator to join our client's growing team. This role is perfect for someone who thrives in a busy environment, delivers excellent customer service, and ideally has a technical or repairs background.Key Responsibilities:Handle inbound/outbound calls and emailsBook and schedule jobs for engineersMonitor engineer performance and follow up on tasksRaise PO's, invoices, and run reportsManage compliance, diaries, and CRM tasksEscalate issues and follow complaints processParticipate in on-call rota (1 week in 7) and one Saturday in sevenRequirements:Microsoft 365 proficiency (essential)1 year + customer service experienceConfident, proactive, and customer-focusedExperience in repairs planning, diary management, and customer communicationsWorking Hours:Oct-Mar: Mon-Fri 08:00-18:00Apr-Sep: Mon-Fri 08:00-17:00Brook Street NMR is acting as an Employment Agency in relation to this vacancy.AMRT1_UKTJ...



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