Customer Service Representative

**Job description**

**Company description**

Skylights Rooflight is a leading rooflights supplier offering rooflight products to trade and domestic customers.

**Job description**

**Role**: Customer Service Advisor & Sales Advisor

Skylights Rooflight is a leading rooflights supplier offering rooflight products to trade and domestic customers.

You will be working on a full-time basis and in return will receive a competitive salary. You will be working from the Harrow (Ha2) office.

We have an exciting opportunity for an enthusiastic Customer Service Advisor & Sales Advisor to join our team. You will have strong and accurate data input skills and be excellent at communicating, with a friendly and professional telephone manner. Customer service, sales and order processing experience required. Training will be provided. Analytical skills and maths skills with a proactive approach required and ability to work under with minimum supervision. No cold calling required as all sales enquiries are inbound.

A key requirment is to understnad how the product supplies is measured and installed as shown on the link below. Training will be provided.

**Essential skills required**:

- Sales and customer service experience
- Work independently and identify potentially more effective methods of work operation
- Maths skills and minimum GCSE grade C or equivalent qualification
- Excellent communication, negotiation and administrative skills
- A team player, who can also work on own initiative with a pro-active approach
- Excellent organisational and time management skills
- Computer literate. Proficient using MS office, MS Word, MS Excel, and Outlook
- Ability to learn about products, product technical specifications and systems
- Prioritise and perform a variety of duties, often changing from one task to another of a different nature
- General office support where required
- Ability to multi task and prioritise workload
- Perform with frequent interruptions to manage needs of the role
- Excellent oral and written communication skills
- Adapt to frequent changes in workload
- Analysing and producing basic drawings, specifications and responding to customers queries regarding measurements and installation
- Working under pressure in a fast-paced environment

**Desired skills but not essential as training will be provided**:

- Technical knowledge and experience with rooflights, glazing, glass and/or construction industry knowledge
- Provide technical sales support to Architects, Contractors, Developers, builders and End Users.
- Understanding of the products which we offer and the technical details of each so that accurate information can be communicated to our customers.
- Proficient in using our systems and processes

**Duties include**:

- Check supplier order confirmations align with specification ordered and making customers aware of delivery dates and delivery requirements
- Dealing with delivery failures, customer complaints, discrepancies & issues with customers and suppliers
- Raising & issuing proforma invoices
- Liaising with suppliers & supply chain contacts to ensure stock availability for customers
General office administration
- Experience of working in a fast-paced office environment
- Exceptional attention to detail
- Experience in planning and organisational skills
- Excellent and confident communicator to both an internal and external audience in oral and written communication
- Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously
- Ability to manage a number of customers and orders simultaneously
- Identify opportunities to improve/simplify systems and procedures
- See the placement and processing of an order through from start to finish
- Liaise with suppliers regarding issues, products and orders
- Retain up to date product. Supplier and company knowledge
- Respond positively to queries and resolve problems
- Complete heavy workload within established time frames

**Competitive salary offered based on skills and experience.**

**Job Types**: Full-time, Permanent

Up to £26k OTE

Schedule:

- 9am to 6pm, 1 hour lunch

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Harrow, HA2 6AE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your current notice period and salary?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: Customer Service Advisor & Sales Advisor

**Salary**: From £26,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Harrow: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person