Dispatcher
1 week ago
Laduree Dispatcher Job Description
Job Title: Dispatcher
Location: Ladurée, Unit 3A Oakwood Business Park, Standard Road, Park Royal, NW10 6EX, London
Job Type: Full-Time (8H shift flex: 05:00 am 17:00)
Position Summary: We are seeking a reliable and dedicated Dispatcher to join our team at Ladurée. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.
Key Responsibilities:
- Coordinate and manage daily dispatch activities to meet delivery schedules for 12 Store Locations and meet customer expectations
- Maintain effective communication with team members to ensure accurate and timely deliveries.
- Monitor and track deliveries, proactively resolving any issues that may arise.
- Support the team by taking on additional tasks when needed, demonstrating flexibility and a team-oriented approach.
- Ensure all dispatch processes align with Ladurées high standards of quality and service.
Inventory and Order Management:
- Oversee and track inventory levels to ensure accurate stock control and availability.
- Work closely with the warehouse team and ensure that orders are picked, packed, and ready for dispatch.
- Monitor incoming and outgoing shipments and document any discrepancies or delays.
Documentation and Reporting:
- Prepare shipping documents, and inventory reports accurately.
- Record and report delivery status, delays, or issues to management and relevant departments.
- Maintain records of all dispatch and receiving activities for compliance and operational efficiency.
Communication between the shops
- Serve as a point of contact for shops inquiries and provide real-time updates on delivery status.
- Coordinate with shops regarding special delivery requests or adjustments to their orders.
- Handle any complaints or issues promptly and professionally, ensuring customer (Stores) satisfaction.
Safety and Compliance
- Ensure all safety protocols are followed in dispatch operations.
- Maintain compliance with transportation and warehouse regulations.
- Monitor driver and vehicle compliance with safety and legal requirements.
Requirements:
- Strong work ethic and dedication to excellence in all tasks.
- Practical common sense and sound decision-making abilities.
- Willingness to go above and beyond to support the team and maintain exceptional service levels.
- Ability to handle a fast-paced environment with professionalism and efficiency.
- Minimum of 1-2 years of experience in a dispatcher or logistics role, preferably in a warehouse setting.
Full UK driving licence, 1 to 2 years experience in driving medium size vans.
Physical Requirements:
- Ability to lift and move packages up to 23 KG.
- Ability to work in varying warehouse conditions (heat, cold, dust, etc.).
What We Offer:
- A supportive team environment.
- Opportunities for growth within the company.
- Competitive compensation
If youre someone whos motivated, resilient, and ready to make a difference, we would love to hear from you
AMRT1_UKCT
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