Desktop Support Engineer
2 weeks ago
Key Responsibilities:
Provide technical support and troubleshoot hardware/software issues during Windows 11 migration.
Ensure device compatibility and proper configuration with Windows 11.
Perform data backup and recovery to prevent data loss.
Collaborate with IT team for a smooth transition to Windows 11.
Document and report migration issues and challenges.
Offer training and support to end-users on Windows 11.
Stay updated on Windows 11 features and best practices.
Qualifications:
Proven experience in desktop support or similar role.
Strong knowledge of Windows 11 and migration processes.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and in a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Preferred Skills:
Familiarity with Microsoft Office Suite and common software.
Experience with data backup, recovery, and system administration.
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