Customer Onboarding Administrator

4 weeks ago

Cardiff, United Kingdom LexisNexis Risk Solutions Full time

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team: The Risk Solutions On-boarding & Fulfilment teams’ primary focus is to provide a seamless and efficient on-boarding experience for our customers. The team play a critical part in providing our customers with an excellent first impression of doing business with us, whilst ensuring that these excellent standards are maintained throughout their journey with us. The team are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.

About the Role: You will have responsibility of on-boarding and fulfilling customer projects to the highest standards.

Responsibilities

  • Ensuring that we on-board and fulfil customer requests efficiently. Whilst also balancing the needs of the business, to deliver a truly excellent customer experience.
  • Collaborating is crucial when working internal teams including Sales, Legal, Compliance & technology. Demonstrating this will ensure that we onboard and fulfil customer requests. Doing this within our desired turnaround times and most importantly exceed customer expectations.
  • communicating clearly and accurately in all our interactions. Ensuring the team are seen to be both consistent in the messages being delivered & experts in what we do.


Requirements

  • Demonstrate good analytical & organisational skills
  • Demonstrate excellent work ethic and drive to succeed
  • Be self-motivated with ability to work well within a team, high levels of personal accountability.
  • Show ability to communicate effectively and persuade and influence a range of stakeholders to deliver the best outcome for customers.
  • Have ability to remain calm under pressure


Learn more about the LexisNexis Risk team and how we work here

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