Technical Services Engineer

2 days ago

London, United Kingdom VCG Technology Services Limited Full time

We are VCG, an established network infrastructure specialist. Based in Bredbury, Stockport, we are looking for a Technical Services Engineer to handle incoming & escalated queries and help requests from end users, either via email, customer portal or over the phone. It is essential to have a minimum of three years experience in a similar role, CCNA qualified you must have a strong understanding of network, security or collaboration technologies, and a logical and methodical approach to trouble shooting technical support issues.Responsibilities: Provide expert level support to all clients and act as an internal point of escalation for all support-related incidents where required. Troubleshooting and diagnosis of all networks or Security related incidents. Write monthly Technical Customer MSA reviews from templates. Effective logging and fault analysis on VCG Ticketing system Autotask. Ownership and prioritization of Priority 1 case issues. Managing third party remote hands for onsite support cases in line with customer SLAs. Owning and managing third party TAC to completion, including PSS support. Following the incident management and request fulfilment processes detailed inTechnical Services manual. Maintaining the required level of software versions for Customer equipment, including scheduling out of hours software patching and upgrades. Maintaining technical knowledge of all supported products and undertaking training when necessary to update any required skills. Maintaining a minimum level of Cisco CCNA or equivalent vendor certification. Participating in the Technical Services on-call Rota. This will commence after probation and is usually one complete week in every four to deal with escalation calls between the hours of 7pm and 7am. Skills& Experience: A minimum of 3 Years experience in a Managed Service Provider or similar role. Good communicator with a natural aptitude for dealing with people. Good network diagnostic skills. Qualifications:Cisco CCNA or equivalent vendor Certification in Enterprise technologies. Benefits: 35 Days holiday plus your birthday off Bupa CashPlan Flexible working Various salary sacrifice schemes including; Car, Gym, Home & Tech and Bike to Work Employee Assistance Program 2 Volunteer Days Social Calendar Personal DevelopmentTPBN1_UKTJ

  • Field Technical Engineer

    6 days ago

    London, United Kingdom CV TECHNICAL LTD Full time

    **Technical Engineer (Field Based)** **London (M25 Corridor) / South** **Up to £45,000** **Company Van, Phone, Laptop, Tablet** We are looking for a motivated Field Service Engineer to join a global leading manufacturer within their respective industry. Reporting directly to the Field Administration Manager you will be a key member in ensuring the...

  • Gas Service and Repair Engineer

    5 days ago

    London, Greater London, United Kingdom The Engineer UK Full time

    About The JobJob Title:Gas Service and Repair EngineerLocation:LondonSalary:£40,000 - £93,600 per annum, depending on working hours and employment typeWorking hours:Full Time, 8am - 5pmEmployment Type:Permanent, or Self EmployedAbout UsTumbridge Home Services (THS) is a fast growing, family-run, home maintenance company, looking for skilled engineers to...

  • Technical Services Manager

    3 weeks ago

    London, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full time

    Technical Services ManagerSlough(Data Centres) £70k£75kTrevett Services are delighted to be partnering with a leading Technical Service Provider who have grown exponentially in the Data Centre space to make the key appointment of Technical Services Manager.Reporting to the Technical Director, the Technical Services Manager will be responsible for the...

  • CNC Service Engineer

    4 weeks ago

    London, United Kingdom CV Technical Full time

    CNC Service Engineer UK WIDE (1 Electrical based in and around Stoke, 2 Mechanical, 1 based in and around Sheffield, 1 in and around Rugby) Up to £40,000 + Benefits - OTE: Up to £60,000 Company Hybrid Car, Mobile, Laptop We are looking for a motivated CNC Service Engineer to join a global leading manufacturer within their respective industry. Reporting...

  • CNC Service Engineer

    4 weeks ago

    London, United Kingdom CV Technical Full time

    We are looking for a motivated CNC Service Engineer to join a global leading manufacturer within their respective industry. Reporting directly to the Field Administration Manager you will be a key member in ensuring the companies clients are provided with the top service and after sales experience. You will be involved in all aspects of planned maintenance...

  • Field Service Engineer

    2 weeks ago

    London, United Kingdom Rise Technical Full time

    Field Service Engineer £36,000 - £39,000 + Overtime + Van + Local Patch + Training + Progression + Company Benefits Home Based: Commutable from London & Home CountiesAre you an Engineer with Electrical / Electromechanical knowledge, looking to tale the next step in your career?Excellent opportunity for a Service Engineer to join a rapidly expanding...

  • Technical Design Engineer

    3 weeks ago

    London, United Kingdom Bolt Technical Limited Full time

    Job Title:Technical Design Engineer Location:Croxley Green, Hertfordshire (Hybrid3 days office / 2 days home after training) Salary:Up to£38,000 per annum(DOE) + Annual Bonus + Benefits Hours:MondayThursday 8:30am5:15pm, Friday 8:30am4:15pm (40 hours per week) Are you a technically minded engineer with experience inestimating and designwithin plumbing,...

  • Gas Service and Repair Engineer

    3 days ago

    City Of London, United Kingdom The Engineer UK Full time

    About The Job Job Title: Gas Service and Repair Engineer Location: London Salary: £40,000 - £93,600 per annum, depending on working hours and employment type Working hours: Full Time, 8am - 5pm Employment Type: Permanent, or Self Employed Tumbridge Home Services (THS) is a fast growing, family‑run, home maintenance company, looking for skilled engineers...

  • Field Service Engineers

    10 hours ago

    London, United Kingdom CV Technical Full time

    Field Service Engineer - Mechanical & Electrical (Machine Tools) Location: UK-wide (ideally within 1 hour of Sheffield or Redditch) Salary: £40,000-£45,000 + Overtime (OTE £50,000+) Package: Company van, pension, 25 days holiday + stats, door-to-door pay, early Friday finishWe're supporting a market leader in the machine tool industry with the recruitment...

  • Technical Service Engineer

    5 days ago

    London, Greater London, United Kingdom Land Vehicles EMEA Full time

    England, UKRemoteJob DescriptionDometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic is on an exciting journey. We have set an ambitious vision and are on a mission to empower more people to connect with nature. We are now...