Technical Service Engineer

5 days ago

London, Greater London, United Kingdom Land Vehicles EMEA Full time

  • England, UK
  • Remote


Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic is on an exciting journey. We have set an ambitious vision and are on a mission to empower more people to connect with nature. We are now hiring a Technical Service Engineer to join our field based, Service Aftermarket Team. This position can cover either the North or South of England region depending on home location.

About the position

The Technical Service Engineer, reporting to the UK Service Sales Manager, will form a key part of the continuing drive for sales success by ensuring that customers and consumers are given the technical and installation service they require in a timely and efficient manner.

As part of the Service Aftermarket Team you will be at the front line of the business. Your success will rest upon the delivery of the highest standards of technical service and customer satisfaction for the aftermarket Dometic product range.

This role will involve hands on field support for end users, dealers and OEMs as well as product, installation, training, and attendance at trade shows, providing technical support and engineering know how in the recreational, commercial passenger vehicle and hospitality industries.

Key responsibilities

·To provide high level technical support for the relevant Dometic product portfolio to Dealers, Service Partners and End Consumers

·Caravan, motorhome and passenger vehicle appliance installation, testing, servicing, fault finding and repair

·Installation and testing of mobile power solutions (solar) also in the above vehicles

·To be responsible for your own health and safety and aware of other's health and safety at all times.

·Maintain records for Customer Service Assistants / Dealers / Service Partners

·Identify processes and improvements that will drive efficiencies and business growth

·Attend annual trade shows and assist the sales team with technical enquiries

·Supporting customers via telephone, email, teams

·The post-holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall goals of Dometic.


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