Technical Services Manager

1 week ago

London, Greater London, United Kingdom Cushman & Wakefield Full time £60,000 - £100,000 per year

Job Title

Technical Services Manager

Job Description Summary

This role will deliver technical support to a multi-site, multi-client basis, the agreed service, scope, and strategy within the C&W and client teams nationally. The successful candidate will prepare monitor and execute the agreed forecasts on time and within the agreed parameters and support the business, review & manage engineering risk and deliver on business development nationally.

Job Description

This role will lead and deliver technical support to a multi-site, multi-client basis, the agreed service, scope, and strategy within the C&W and client teams nationally. The successful candidate will prepare monitor and execute the agreed forecasts on time and within the agreed parameters and support the business, review & manage engineering risk and deliver on business development nationally.

Core Responsibilities:

  • Complete engineering site surveys & audit reports.

  • Complete life cycle / Planned Preventative Maintenance reports

  • Manage the agreed forecasts and personal financial targets.

  • Manage internal and external relationships including Client, C&W, local authorities, service providers and statutory bodies.

  • Engage with clients in support of existing and new ongoing and ad-hoc instructions

  • Establish 'value for money' strategies for delivering the technical management service.

  • Project management for M&E projects

  • Provide technical support & advice to the Asset services team Nationally.

  • Review CIBSE, industry guidelines and utilities regulations providing guidance and support to C&W asset services and clients, when change impacts the managed portfolio.

  • Review and manage engineering business risk.

  • Business development of the M&E offering.

  • Support presentations to clients and colleagues as necessary

  • Manage relationships internal/external.

  • Provide technical support to the Asset services team and client base.

  • Support presentations to the Asset services team and client base.

  • Deliver value for money services.

  • Deliver personal financial targets to the defined service levels, on time.

  • Establish and maintain external contacts with statutory authorities and other groups and associations applicable and beneficial to the services provided.

  • Manage service providers and monitor performance against contracted SLAs and KPIs.

  • Co-ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved.

  • Provide team update/training in relation to building services.

  • Reporting to line management on agreed basis and subjects.

Key Performance Indicators:

  • Staff development.

  • Personal financial targets.

  • Managing all aspects of MEP delivery to property portfolio.

  • Service providers and C&W achieve contracted SLAs and KPIs.

  • Produce, manage and report on budgets, accurately, within agreed forecast and in a timely manner.

  • Understand service recovery process.

  • All Health and Safety matters effectively managed.

  • Client satisfaction.

  • Tenant satisfaction.

  • Meet personal annual objectives agreed with Line Manager.

INCO: "Cushman & Wakefield"

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