Technical Services Manager

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our business we harness our unique combination of leading-edge practical expertise and project delivery to unlock the potential in every project.

Our Values Shape The Way We Consult, And Define The People We Want To Join Us On Our Journey, They Are

• Safety first - Going home safe and well

• Client focus - Deliver on our promise

• Integrity - Always do the right thing

• Create opportunity - For our people to excel

To direct the delivery of technical services projects across an urban portfolio, acting as a technical client-side project manager. The role ensures capital works undertaken deliver on the project brief requirements for the customer, and asset strategy including lifecycle and energy performance requirements, operate efficiently, sustainably, and in full compliance with statutory standards. Role involves liaising with the client who owns a large commercial portfolio, building management and asset management colleagues, managing external consultants and contractors, overseeing capital works, refurbishments, lifecycle replacements, and infrastructure upgrades, maintaining highest standards of health and safety and environmental practices.

Project Management
You'll be responsible for:

• Manage the end-to-end delivery of technical projects including refurbishments, lifecycle replacements, and infrastructure upgrades.
• Acting as client-side project manager, coordinating and overseeing external consultants, contractors, and service providers.
• Developing project scopes, budgets, and timelines in collaboration with internal stakeholders and external teams.
• Managing project risks, stakeholder communications, and reporting throughout the project lifecycle.
• Ensuring technical compliance, quality assurance, and alignment with the Crown Estate's standards and values.

Systems And Reporting

• Maintaining accurate project records and documentation using PDMS (project delivery management system) and RiskWise.
• Using PDMS to track project milestones, approvals, and financials.
• Using Risk Wise to log, monitor, and close out compliance actions, incidents, and risk assessments.
• Ensuring data integrity and timely updates to support portfolio-wide reporting and governance.

Operational And Technical Services

• Providing technical oversight and support for building services including HVAC, electrical, fire safety, and water systems.
• Ensure integration of technical services with operational strategies and maintenance regimes.

Compliance And Risk

• Liaising with building FM teams to maintain full compliance with statutory obligations (e.g., LOLER, PUWER, F-Gas, Legionella).
• Overseeing regular audits and risk assessments, ensuring remedial actions are tracked and completed.

Contract And Supplier Management

• Managing technical service and project delivery contracts, ensuring KPIs and SLAs are met.
• Managing procurement and tendering processes for technical services and capital works.
• Monitoring contractor performance and ensure alignment with project objectives and compliance requirements.

Stakeholder Engagement

• Acting as technical advisor to internal teams, occupiers, and external consultants.
• Communicating effectively with stakeholders to ensure alignment, transparency, and successful project outcomes.

You'll Need To Have

• Degree or HND equivalent in Building Services Engineering, Project Management, Facilities Management, or related field.
• Membership of a professional body (e.g., CIBSE, IWFM, RICS, CIOB, APM) preferred.
• Health and safety qualifications (e.g., IOSH, NEBOSH) desirable.
• Project management certification (e.g., PRINCE2, PMP) advantageous.

You'll Also Have

• Proven experience delivering technical services projects in urban commercial property (e.g., retail, office, mixed-use).
• Strong understanding of building systems and technical compliance.
• Demonstrable project management experience, including coordination of external consultants and contractors.
• Experience using project and compliance systems such as PDMS and RiskWise.
• Experience in managing service providers and contracts.
• Knowledge of sustainability practices and building performance metrics.
• Excellent communication and stakeholder management skills.
• Ability to interpret technical reports and data to inform decision-making.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

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