Quality, Assurance

3 weeks ago


Witney, United Kingdom Estelle Manor Full time

Who are we? Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove. Here's a bit more detail on what we see you doing in this role: As our Quality, Assurance & Training Manager, you will lead and manage the quality assurance and service excellence training function within the Estelle Manor to ensure exceptional guest service delivery and adherence to luxury brand standards. The role is responsible for maintaining a culture of excellence, continuous improvement, and consistency across all customer-facing departments. This is a full-time role, including ad-hoc weekends and evenings when required. As our Quality, Assurance & Training Manager you will be responsible for: Training & Development: Design and deliver onboarding, service, and technical training; maintain training calendar; evaluate effectiveness and close skills gaps. Learning Culture: Promote coaching, continuous professional development, and embed a culture of growth across teams. ...


  • Quality, Assurance

    2 days ago


    Witney, Oxfordshire, United Kingdom Estelle Manor Full time

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