Resident Liaison Officer

3 weeks ago


London Borough of Barnet, United Kingdom The Oyster Partnership Full time

RESIDENT LIASION OFFICER12 MONTH CONTRACTOFFICE BASED IN BARNET£18.00-£20.00 DOERole purpose:To assist in the planned works projects from the development of the project brief or employers’requirements through to completion.o To be the primary initial point of contact for residents in terms of arranging access tohomes for surveying/inspections and works.o To undertake mail merges and similar for providing updates to residents on matters offire safety and works deliver.o Entry of updated information onto our database (QL) and uploading documents to ourdocuments management system (SharePoint)o To investigate and respond to (in conjunction with the Project Managers and other fireand building safety staff) requests for information, service requests and complaintso To assist in raising job orders on our repairs databaseo To undertake filtering and updating of stock data information in excel spreadsheets toenable bulk uploading to a repairs system.o To organise meetings, distribute papers for meetings and minute as applicableo To record interactions with residents on our CRM system (QL)o Liaise with the Housing team and other partners in cases that are beyond generalrequirements of access such as mental health/hoardingThe post holder will be required to develop strong working relationships with the relevant consultants, service providers, in house staff, external agencies (including the London Fire Brigade and residents affected by the projects being undertaken.To carry out any other duties related to the post which might reasonably be required



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