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Customer Service Advisor

2 months ago

Hounslow, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company

A high growth insurance business is seeking a Customer Service Advisor to join their team in Chiswick. Established over 40 years ago, the organisation work globally and have a customer base of over 10,000. Due to growth, they are looking to recruit 6 people to join the team. They offer a structured progression plan with salary increases over the first 3 years, up to £34.5k.Your new roleYou'll be the first point of contact for all inbound queries, building customer relationships using empathy and probing techniques. Key duties include:

  • Handling inbound calls, first point of contact for policy holders
  • Predominantly a phone-based role (50-60 calls/day)
  • Updating customer information on database (address, phone number etc)
  • Renewals/extensions/policy changes
  • Taking claim information and passing to the correct team to process

What you'll need to succeedYou'll have strong written and verbal communication skills, a good working knowledge of MS Office and the ability to pick up new software. You'll be able to stay calm in high pressure situations and have a logical approach. You'll have previous customer service experience (not necessarily in insurance) and enjoy being on the phone, talking to customers and delivering an exceptional service to those that they speak to.

What you'll get in returnYou'll receive an annual salary of £24.5k, working 37.5 hours across 3 days (Mon-Sun and shifts rotate 7am-8pm, 7.30am-8.30pm, 8am-9pm). This position is 5 days/week in the office. Benefits private medical cover, insurance, dental insurance, employee support programme, critical illness cover, life assurance, pension.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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