Deskside Support Engineer(VIP Support)

Found in: Talent UK 2A C2 - 2 weeks ago


London, United Kingdom Cognizant Full time

As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.


Key Responsibilities :


  • Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
  • Provide a high level of customer service to users seeking problem resolution
  • Support VIP users /senior stakeholders providing white glove service
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services
  • Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
  • Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.


Key Skills and Experience :


  • Expereince in Deskside support, Customer handling, Laptops , mobiles and other devices support.
  • Expereince in trouble shooting Windows , 0365, Intune , Mac , MDM etc.
  • Proficient in end-user network troubleshooting tools and practices
  • Flexible, able to multitask, and prioritize reported issues
  • Experience in providing VIP support /Senior stakeholders
  • Very good english communication


  • Deskside Support Engineer(VIP Support)

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...


  • London, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    Found in: Appcast UK C C2 - 1 week ago


    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    Found in: Appcast UK C2 - 1 week ago


    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.Key Responsibilities :Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    Found in: Whatjobs ES C2 - 5 days ago


    London Area, United Kingdom Cognizant Full time

    As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote...

  • Deskside Support Engineer(VIP Support)

    Found in: Appcast UK C C2 - 1 week ago


    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    Found in: Appcast UK C2 - 1 week ago


    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer(VIP Support)

    Found in: Whatjobs ES C2 - 5 days ago


    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    Found in: Talent UK 2A C2 - 2 weeks ago


    London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....


  • London, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • Deskside Support Engineer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    London Area, United Kingdom Cognizant Full time

    This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure....

  • IT Support Engineer

    6 days ago


    London, United Kingdom Global Technology Solutions Ltd Full time

    We are looking for An experienced IT Support Engineer (minimum 2 years experience ) with VIP Support and finance experience to join our clients site in London on an initial 3 month contract. This role is inside ir35 - umbrella contractors only Role is onsite Fluency in French would be advantageous for this role. Key skills and Knowledge required: - Previous...


  • London, United Kingdom eTech Partners Full time

    **2nd IT Support Engineer - VIP Support - Break into Banking** My Client are a prestigious Private Bank based in the City of London and are looking for a 2nd Line IT Support Engineer that is customer focused and a natural problem solver. **Key responsibilities will include Providing support to the Trade Floor, VIP's and senior Management.** In return you...

  • Deskside IT Support

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom N Consulting Ltd Full time

    hybrid work: :- Working from officeMinimum years of experience required: 5 YearsContract Duration:- 6 Months JD:This WO has been initiated to provide dedicated Deskside L2 support as per scope listed below:• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by...


  • London, United Kingdom Ascot Group Full time

    Job Purpose: To provide world-class on-site Deskside Support for our London office-based colleagues. Responsibilities will include support of Microsoft desktop technologies, hardware troubleshooting, meeting room management and support and troubleshooting for core applications. To action incidents and requests assigned by the Global Service Desk and as...

  • Support Engineer

    5 days ago


    London, United Kingdom InvitISE Ltd Full time

    We are currently looking for a Support Engineer for our prestigious financial sector client based in London paying between £38,000 to £40,000 + Great Benefits depending on experience. This is a great opportunity for a Support Engineer to really grow their all round skill set as great training and up skilling is provided. Previous experience of working in...

  • IT Support Engineer

    3 days ago


    London, United Kingdom Career Concept Full time

    **T Support Analyst / 1st 2nd Line Support Engineer** 6 months Fixed term contract Work for a Brokers and support internal users on standard Windows / Office systems. Use Active Directory, Exchange and 365 to setup group policies etc. Get involved with LAN, Networking and security Standard Helpdesk and Deskside support along with some 3rd Line and also...

  • Deskside Support Engineer

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Colliers Full time

    Job Description To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents...