1st Line Support Engineer

3 weeks ago

Dunfermline, United Kingdom Searchability Remote Work Freelance Full time

1st Line Support - Contract

  • Urgent Opportunity for first Line Engineers in the Dunfermline area.
  • Initially for 6 Months, extensions possible depending on workload, inside of IR35.
  • £110 p/d
  • To apply please call or email

Who are we?...

We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team.

What will you be doing?...

You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role..

You need to have….

  • Great 1st line Support experience within IT Sector.
  • Great organisational skills.
  • Previous experience of having worked with mixed Hardware, Software issues and fixes.
  • Windows tech stack, including/up to 0365.
  • Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar)
  • To identify, troubleshoot and resolve issues.
  • Right to work in UK

What it would be nice to have….

  • Experience of full PC rebuilds.
  • Previous work on Decommisioning and Packaging of devices
  • Mac skills

KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow

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