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**1st Line Technical Support Specialist**

2 months ago

Dunfermline, Fife, United Kingdom Searchability (UK) Ltd Full time
Job Overview

We are seeking a highly motivated and detail-oriented 1st Line Support Engineer to join our team at Searchability (UK) Ltd.

  • This is an excellent opportunity for individuals looking to start their career in IT support or those seeking a new challenge.
  • The role involves providing technical assistance to clients via phone, email, or remote access.
  • As a 1st Line Support Engineer, you will be the first point of contact for clients and will be responsible for resolving their technical issues in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to clients via various communication channels.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Collaborate with senior engineers to resolve complex technical issues.
  • Document and track technical issues and resolutions.

Requirements:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of ITIL framework and service management principles.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.