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Customer Service

3 months ago

Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service/Call HandlerLocation: Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekHours of work: You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to SundaySalary:£25000 rising to £29500*Plus, fantastic benefits which include the following
  • An opportunity for a pay increased based solely on set goals and KPIs.
  • Hybrid working- after probation has been completed 
  • Great training program
  • Free car parking
Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.As a Call Handler/Customer Service Advisor your tasks will include the following:
  • Assist a specialist team with managing client enquiries via email and on the telephone.
  • looking after a portfolio of  cases from start to finish
  • Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
  • Dealing with emergencies in "real time" , calming those who are panicked and managing expectations with empathy 
  • Prioritising workload in terms of deadlines and importance
  • Liaising with third parties both internally and externally to manage expectations.
  • To complete high volumes of highly important administration to support with each client need.
  • To manage vulnerable , panicked and challenging people and ,  circumstances with professionalism
  • To ensure that you meet with compliance.
The ideal Customer Service Executive/Call Handler will have/be
  • Call handing, call centre, customer support experience previously.
  • Will ideally have coordinated and supporting a customer from start to finish.
  • Will have good communication skills and experience.
  • Will have the ability to multitask when under pressure.
  • Will be able to prioritise.
  • Will have good administration skills and experience.
  • Be fully competent in using Microsoft Office
To be considered please submit your CV asap.