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2nd Line Support Engineer

3 months ago

WaltonleDale, United Kingdom Jive Recruitment Full time

The ideal candidate for this position will have at 2 or more years’ experience within IT Support. This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.Key responsibilities: * First point of contact for users seeking assistance over the phone or email * Qualify and document the issues raised * Support requests which relate to all technology including: * Workstations * Servers * Printers * Networks * Specific hardware and software. * Provide on-site support for networks and applications * Escalate any issues that you can not resolve to 3rd Line Support * Manage and prioritise the Ticketing system * Provide remote and telephone support for users across the UK.Desirable skills and experience: * Windows 7,8 & 10 Administration & Support * Router configuration * Active Directory Administration, new user setups (User Accounts, O365 Mailboxes) * Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s * Understand cabling needs for IT/Telephone System Jobs * Strong communication and customer service skills * Ability to quickly learn new applications and technologies * Able to install, configure, upgrade and relocate PC hardware, software and print devices * Experience of Windows XP, Vista, 7, 8, 10, Office (Apply online only) problem solving * Experience of PC hardware troubleshooting and problem solving * Microsoft Office applications

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