Travel Guest Relations Executive

2 weeks ago


London, United Kingdom Antella Travel Recruitment Full time

Travel Guest Relations Executive - Fluent German Speaker

Base Salary to £45,000 depending on experience + benefits

Hybrid - Central London or Fully remote within the UK

Our client is a leading high-end travel and concierge company offering a travel and lifestyle concierge service to their members.

They are now recruiting for a Fluent German Speaking Travel Guest Relations Executive

who will be responsible for resolving complaints and escalated complaints, providing support on all aspects of complaint resolution.

The fluent German Speaking Travel Guest Relations Executive will resolve complaints efficiently and collaborate cross-functionally to drive member-focused outcomes.

This role will work closely with Operations, Proposition, Product and Global CX on providing solutions.

To be considered, candidates must be fluent German speakers who have a proven background within dealing with and resolving complex travel related customer complaints.

This is a Monday to Friday role is offered on a Hybrid - London or fully remote basis within the UK

Fluent German Speaking Travel Guest Relations Executive Responsibilities:

Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs)

Maintain a complete understanding of corporate client SLAs and service deliverables.

Record all complaints accurately and propose enhancements to complaint handling processes.

Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.

Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers

Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives.

Fluent German Speaking Travel Guest Relations Executive Experience Required

Extensive experience within the travel industry in a similar role is essential

Excellent flights and fares knowledge

Good working knowledge of a GDS and ticketing systems

Excellent verbal and written communication skills

Passion for delivering exceptional service and advocating for clients.

Fluent German Speaking Travel Guest Relations Executive Salary and Benefits

Base Salary to £45,000 depending on experience.

23 days annual leave

Hybrid or remote

Monday to Friday role

Discounted Holiday

Pension

Days off for volunteering

Ability to work abroad for 4 weeks per annum.

To apply for this Fluent German Speaking Travel Guest Relations Executive role, please email your CV and a member of the team will be in contact to discuss the role and company.



  • London, United Kingdom Antella Travel Recruitment Full time

    Travel Guest Relations Executive - Fluent German Speaker Base Salary to £45,000 depending on experience + benefits Hybrid - Central London or Fully remote within the UK Our client is a leading high-end travel and concierge company offering a travel and lifestyle concierge service to their members. They are now recruiting for a Fluent German Speaking Travel...


  • London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...


  • London, United Kingdom 11 Cadogan Gardens Full time

    **Job Ref**:ILH4274 **Branch**:11 Cadogan Gardens **Location**:11 Cadogan Gardens, Chelsea **Salary/Benefits**:£24,856.00 per annum plus service charge and paid overtime **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Working five days out of seven days **Hours per week**:40 **Posted date**:14/03/2023 **Closing...


  • London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Guest Experience and Services - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite...


  • London, Greater London, United Kingdom Sofitel London Heathrow Full time

    Guest Relations Executive - Sofitel London Heathrow The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Guest Relations Executive Competitive Plus Great Benefits We treat...


  • London, Greater London, United Kingdom Sofitel London Heathrow Full time

    Guest Relations Executive - Sofitel London Heathrow The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Guest Relations Executive Competitive Plus Great Benefits We treat...


  • London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Front office - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like...


  • London, United Kingdom InterContinental London - The O2 Full time

    **We treat our team like family and our guest like royalty!** At the **InterContinental London - The O2**, we are passionate about exploration and discovery. Located on London’s vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river...


  • London, United Kingdom InterContinental London - The O2 Full time

    **We treat our team like family and our guest like royalty!** At the **InterContinental London - The O2**, we are passionate about exploration and discovery. Located on London’s vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river...


  • London, United Kingdom Platinum Hospitality Full time

    **Role**:Guest Relations Executive** **Location**:London** **Salary / Rate of pay**:£27,000 p.a.** *** Platinum Recruitment is working in partnership with a popular 4Star hotel in London and we have a fantastic opportunity for a Guest Relations Executive to join their team. *** **What’s in it for you?** Besides the fantastic opportunity to show your...


  • London, United Kingdom InterContinental London - The O2 Full time

    **We treat our team like family and our guest like royalty!** At the **InterContinental London - The O2**, we are passionate about exploration and discovery. Located on London’s vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river...


  • London, United Kingdom InterContinental London - The O2 Full time

    **We treat our team like family and our guest like royalty!** At the **InterContinental London - The O2**, we are passionate about exploration and discovery. Located on London’s vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river...


  • London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced **Travel Client Relations Executive** to join a luxury travel company. The focus of this role is to resolve customer complaints in a manner which is timely and satisfactory for both sides. Dealing with suppliers and the Product department to obtain the best possible outcome with a focus on client satisfaction and customer...


  • London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...


  • London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...


  • London, United Kingdom Louma Farm and Retreat Full time

    Company DescriptionnLouma Farm and Retreat is a unique West Dorset retreat nestled in 100 acres of beautiful countryside. As a working farm, we offer a place of wellbeing and quiet for our resident guests to thrive. Our guests can enjoy strolling through vineyards and woodlands, interacting with horses, and experiencing true farm-to-fork culinary delights...


  • London, Greater London, United Kingdom Louma Farm and Retreat Full time

    Company DescriptionnLouma Farm and Retreat is a unique West Dorset retreat nestled in 100 acres of beautiful countryside. As a working farm, we offer a place of wellbeing and quiet for our resident guests to thrive. Our guests can enjoy strolling through vineyards and woodlands, interacting with horses, and experiencing true farm-to-fork culinary delights...


  • London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...


  • London, Greater London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...


  • London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...