Technical Support Advisor

3 weeks ago


Telford, United Kingdom Proactive Personnel Ltd Full time

Are you a tech-savvy problem solver with a passion for helping people? Or are you looking to kick start your career in IT? Our client is seeking a hardworking, dedicated and ambitious Technical Support Advisor to join their friendly team.If you are seeking a new challenging and varied role then please apply nowWhat’s in it for you? * Flexible shifts to fit around you * A unique shift pattern that allows for 1 full week off every month * You only work 14 days in every 28 days * Access to the latest technology and training resources * Competitive salary and benefits package * Opportunities for professional growth and developmentYour new role: * Ensuring that customers incident, change & requests tickets are managed in a professional consistent manner * Working closely with other team members to ensure customer satisfaction * Ensuring documentation is current and up to date * Desirable - Perform operating system upgrades and installation of patches and fixes (PTFs) * Perform problem analysis and creating/updating Service Now incident tickets * Perform troubleshooting for complex system issues * Ensure customer incidents are resolved within a timely mannerWhat you’ll need to succeed: * Excellent PC skills are required * You will be an excellent communicator with strong attention to detail * Decision making with an analytical mind-set * Experience with CRM software and ticketing systems is a bonus * A passion for technology and the ability to learn new products and services quicklyInterested?For more information about this vacancy, please contact Abbie Ewing at Proactive Personnel Telford



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