Technical Support Advisor
2 weeks ago
Technical Support Advisor – HVAC – Commercial Products – Telford/Hybrid – to £40,500k DOE + Bonus + Product Training + 25 Days + BH's + Pension + Health Ins + Wellbeing programmes + more
Hrs Mon to Fri 08.30 – 17.00 including hybrid working 3 days in 2 days home working
The Company :–
A global business who provides heating, cooling, ventilating solutions with environmental and ethical approaches. Specialising in intelligent and sustainable energy systems and refrigeration solutions used in residential, industry, and commerce settings. With strong values they think long-term and create living spaces for generations to come.
Main Role Responsibilities :–
The Technical Support Advisor role is varied, from providing pre and post sales technical support to ensuring engineers and qualified callers in the field have access to technical knowledge and product support which will minimise disruption to expected product performance, possibly resolve a fault or, support a new installation. You will speak and liaise with a variety of internal and external contacts and have the opportunity to discuss findings, trends and improvements.
Further key tasks would include:
Utilising internal systems to provide information on commercial product ranges, managing calls from clients and engineers
Investigating problems, providing resolution support and assistance with fault finding identifying parts, preparing technical documentation, help sheets and reports from the CRM system
Maintaining records and reporting of issues in the field
Supporting internal departments with data and findings
Your skills and experience: –
Previous Commercial HVAC/Gas industry working experience/knowledge is preferred
ACS or Gas safe qualifications expected.
Knowledge of commercial controls and renewable technologies is advantageous.
A professional style with a high attention to detail & problem solving right first time approach.
A high degree of flexibility and the ability to communicate at all levels of stakeholders.
Be a real team player through key values of reliable, responsible and dependable.
Good computer literacy as systems and reporting are a regular component of this job.
Reward package:
Start salary DOE: £40,500 start salary DOE + Annual bonus (discretionary based on company performance applicable after probationary period)
Pension scheme (4% company contribution)
Death in service benefit and private healthcare options (applicable after probationary period)
On site free car parking
Wellbeing and EAP programmes
25 days annual holiday
Hybrid working opportunities after probationary period (3 days office, 2 days home)
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