Field Marketing Manager

Company OverviewThe SPTS division of KLA designs manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS) advanced packaging LED high speed RF device ICs and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles integrated circuits packaging printed circuit boards and flat panel close collaboration with leading customers across the globe our expert teams of physicists engineers data scientists and problem-solvers design solutions that move the world forward.Group/DivisionSPTS wafer processing solutions include market-leading silicon etch dielectric etch dry-release etch PVD PECVD and molecular vapor deposition (MVD) available with a range of wafer-handling options applicable to R&D pilot production or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport UK with additional manufacturing in Allentown Pennsylvania. SPTS operates across 19 countries in Europe North America and Asia-Pacific and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.Job Description/Preferred QualificationsThis role will be based at our new 237000-square-foot Newport facility which provides additional production and customer collaboration spaces including 25000 square feet of R&D clean rooms 35000 square feet of state-of-the-art manufacturing space and tool demo areas all designed to support development of semiconductor process technologies across advanced packaging power devices microelectromechanical systems (MEMS) radio frequency (RF) and photonics sector technologyAs part of the Product Management team and located at the SPTS factory the Field Marketing Manager is responsible for business success for one of our Key Customers who are based in either North America or South KoreaThe Field Marketing Manager will have responsibility for coordinating and managing the shipment installation commissioning and sign-off of all tools at a particular customer site including all escalations.This includes:Working with the Account Managers to track PO timing.Working with the PM and Field teams to confirm accurate SCDs.Working with PM/Engineering to ensure that we have fully agreed and signed specs.Tracking tool builds/timing/quality through Operations.Lining up customers readiness dates including tool facilities.Ensuring timely installation/commissioning including any fault tracking and corrective actions.Ensuring compliance with hardware and process specs including any gaps/corrective actions.Ensuring timely final acceptance.Interfacing with the service team and management of escalations.Being the initial point of contact in Division for all activities related to that customer/regionLiaising with internal stakeholders ie Product Marketing Applications and Engineering to be the voice of the customer for the given account.Responsible for customer communications from the division (together with local team)Works with Product Marketing to help define customer strategy to drive penetrations share and adoptionWhat we will offer youSPTSs benefits package includes:Annual leave starting at 25 days (plus bank holidays) contributory pension scheme cash health plan cycle to work scheme global bonus plan share scheme rewards scheme and life assurance.Minimum QualificationsQualificationsDegree in a Science/ technology field or related qualification with significant experience in some areas previously listed.We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. Required Experience:Manager Key Skills Time Management,Construction Experience,Managed Care,Management Experience,Microsoft Outlook,Utilization Management,Case Management,Pediatrics Experience,Salesforce,Relationship Management,Leadership Experience,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1