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IT Support Apprentice

2 months ago

West Malling, United Kingdom QA Full time

Employer description: With years of experience as a trusted Managed Services Provider, SimpleIT4u bring a wealth of knowledge and expertise to our clients, delivering reliable and effective IT solutions for businesses of all sizes. We are dedicated to providing innovative and reliable IT solutions through IT consultancy, managed services, networking, and cloud computing.

Overview: We are looking to hire a Technical Support Engineer Apprentice to provide services to our clients who we provide a full range of IT services to. 

This is a great opportunity to work with a small team and develop your IT skills. 

Main responsibilities: 

  • Providing 1/2nd Line support 
  • Responding to tickets efficiently 
  • Troubleshooting hardware, software and network problems 
  • Installing, maintaining and support Windows Desktops, software applications and hardware accessories 
  • Travel to client sites to provide hands on support 

What we are looking for: Desirable skills and experience:  

  • Knowledge of Active Directory 
  • Knowledge of networking IPv4 
  • Good Windows Desktop support experience 
  • Strong communication skills 
  • Strong problem-solving skills 

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits: 

  • Flexible working hours (earlier or later start, working from home option)
  • Dress down days
  • Social events with the team

Future prospects:There will be the opportunity to progress onto a Level 4 program or gain full time employment upon successful completion of the apprenticeship.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now