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Customer Service

4 weeks ago

Hayes, United Kingdom Page Personnel Secretarial & Business Support Full time

This role is an order processing specialist within a Customer services team based in West London.

Client Details

The client is a medium sized, national consumer goods business.

Description

The key duties will include but not be limited to-

  • Effectively meet all KPI'S on a daily basis
  • Answering phone calls
  • Answering chat queries
  • Deal with customer queries and complaints
  • Update and maintain customer records on the system
  • Support other team members and cross train for cover
  • Placing, tracking and chasing orders
  • Dealing with the stock take
  • Chasing and identifying order errors
  • Amending orders
  • Liaising with Parcel force to track and provide information

Profile

The successful candidate must-

  • Have strong communication skills- written and verbal
  • Have excellent attention to detail
  • Be excellent at problem resolution
  • Have an excellent approach to training
  • Stay cool, calm and collected at all times
  • Have a professional demeanour
  • Be organised
  • Be able to prioritise
  • Be able to work as part of a small team and independently
  • Be efficient and proactive
  • Be process driven
  • Be reliable & committed

Job Offer

A permanent role with a competitive salary.

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