Head Runner

2 weeks ago

Central London, United Kingdom ME London Full time

The world is yours with Meli

Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meli is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies Then you connect with the ME by Meli brand


**Salary package: up to £ 27,000 including service charge // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Head Runner (30 hours/week)

Mission: Deliver high-quality service to all guests in the restaurant in a prompt and efficient manner, adhering to operational standards and relevant legal requirements.

Responsibilities will include, but are not limited to:

Demonstrate high-quality customer care, professionalism, and maintaining a respectful and polished appearance.

Greet guests warmly and professionally upon arrival, addressing returning guests by name whenever possible to create a personalized experience.

Be thoroughly knowledgeable about all food and beverage offerings, capable of describing menu items clearly and helpfully.

Support guests in selecting their orders and encourage additional purchases. Respond confidently to any menu-related questions.

Take and relay food and beverage orders promptly to the kitchen or bar for preparation.

Address guest questions promptly and refer complaints or compliments to the duty manager as necessary. Always be familiar with the hotels complaint-handling procedures.

Ensure all cutlery, crockery, glassware, and other service items are prepared for use. Maintain cleanliness and order in all service-related areas before, during, and after shifts.

What are we looking for?

  • Customer service skills
  • Be able to stand for a long period of time
  • Fluency in English
  • Excellent grooming and presentation standards

The successful candidate must already have eligibility to work in the UK.

Our Benefits Package Includes:

Competitive Salary

Holidays:28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:£500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts:excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:with Perks at Work

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committedtoequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitmenttoequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to beVery Inspiring People, follow us on:

INSTAGRAMTWITTERLINKEDININDEEDGLASSDOOR


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