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Quality Assurance Manager

3 months ago

Barnsley, United Kingdom BetterYou Ltd Full time

Quality Manager

Circa £46K

Barnsley

Full time, Hybrid working



Who are we?


We’re BetterYou, a multi-award-winning health company, on a mission to fill the gaps left by modern diets and lifestyles with smart nutritional support.


The brand is rooted in science, we pioneered the development of vitamin oral sprays and topical magnesium, designing a range of products to overcome the absorption challenges experienced with traditional tablet and capsule supplementation.


Why BetterYou?


·      We’re the UK’s No.1 vitamin oral spray and transdermal magnesium brand

·      Over 3 million people trust us with their health and wellness needs

·      You can find us in all major retailers in the UK, and in large US retailers

·      We sell 7 products every minute, worldwide

·      We have over 15 years of development experience

·      Our products have been featured in 23 published clinical studies

·      We only use planet-friendly plastics in our products, we’re planting thousands of trees and we’ve eradicated palm oil and their derivatives across all our products

·      We have over 40,000 reviews from happy customers

·      On our journey towards achieving B-Corp status


We have ambitious plans to deliver on our vision and we need a gold-standard team to help us bring our products to more people, worldwide.


The Opportunity

We are looking for an experienced, analytical, hands on and commercially minded Quality Manager to join us in our Supply Chain team, reporting into the Head of Supply Chain. The successful candidate will be responsible for overseeing and ensuring the quality standards of our products in accordance with regulatory requirements.


You will also work closely with suppliers and manufacturers as well as other key members of the BetterYou team, including new product development. This is a standalone and very hands on role within the business, requiring you to use your initiative and get “stuck in” on a daily basis across a very busy and varied remit.


What will you get up to?

·      Ensure the highest quality of product and service to BetterYou customers whilst working alongside our Manufacturers and suppliers

·      Ensure due diligence systems (QMS) are continuously improved and enforced through audits, providing technical support and advice to the business, whilst delivering a consistent approach to systems implementation

·      Write and review SOPs and other Quality documentation as required, encompassing all processes, across the business, affecting product quality

·      Conduct audits of 3rd party manufacturers and key suppliers

·      Maintain site standards for quality, hygiene, pest control etc.

·      Manage the non-conformance system. Investigation of complaints & product non-conformances

·      Maintenance of QMS manual and operational quality documentation / records to ensure a satisfactory standard is always attained

·      Conduct incoming checks to ensure that materials and products meet agreed specifications, traceability and labelling requirements

·      Review artwork proofs, labels, manage approval of complete finished product specifications.

·      Coordinate samples for internal panels, external assessment, collation, interpretation and trend analysis of results

·      Coordinate organoleptic and shelf-life assessments, with subsequent documentation of results.

·      Ensure full traceability is maintained and manage the product recall tests

·      Manage effective communications with internal and external customers, suppliers to ensure all technical needs of the business are met

·      Ensure routine specification reviews are completed, internal certified claim validations, undertake product quality assessments

·      Generate and deliver timely and comprehensive quality metrics to senior leadership team e.g. quality incidents, OOS results, investigations

·      Maintain Quality system databases i.e., complaints, deviations, Stability Studies

·      Assess accuracy and suitability of third-party quality documentation to ensure they meet requirements of BetterYou specification

·      Responsible for approval of new ingredients, fit for purpose for the design, customer, country and site requirements, and costs

·      Drive cross-departmental working through all stages of quality aspects in line with the stage gate process

·      Routinely Inspect returned products for verification of initial complaint category type

·      Submit competitor, development and live product for analysis, evaluate data to support high-quality product development

·      Responsible for daily monitoring and organising maintenance of climatic cabinets to ICH guidelines

·      Plan and execute long term stability projects to assure quality of existing and in development BetterYou products

·      Liaise with the contract laboratories regarding testing requirements, queries and investigations

·      Quality review of stability data to support on-going stability studies

·      Assessing analytical and microbiological data from suppliers to support batch release

·      Responsible for investigation and management of product recall / withdrawal activity, and liaising on such matters with regulatory authorities


Regulatory & Compliance

·      Ensure PIF documents are adhered to the company’s requirement maintaining strict IP Control between BetterYou and third parties.

·      Creation and review of technical and confidentiality agreements between BetterYou and third parties


Support duties

·      Assist where needed in the development of new products and reformulation of existing products. (also performed by Regulatory)

·      Tracking of expenditure of quality and product development departments

·      Monitor customer complaints database and where applicable instigate investigations with suppliers to identify root cause


Who do we need?

Personal Attributes:

·      Strong research and analytical skills

·      In-depth knowledge of national and international industry regulations

·      Understanding of business management principles

·      Exceptional attention to detail

Experience and Qualifications:

·      Prior experience in analysing quality and performance

·      At least three to four years’ experience in a similar role, ideally within a healthcare, FMCG or food background

·      Familiarity with business improvement methods, a background in project management and previous industry-specific experience

·      A bachelor's degree in product management, or level 5 Diploma in Quality Management, business process improvement and training on the International Standards Organization (ISO)

·      Travel to Suppliers/Manufacture’s sites as required predominately within the UK, but occasionally internationally


What’s in it for you?


In return, you’ll work in a motivating environment with like-minded, passionate individuals, plus;


·      28 day's holiday (excluding Bank holidays) - you’ll work hard at BetterYou and it’s fast paced, but you’ll be rewarded with plenty of time to recharge 

·      Holiday buy scheme

·      Hybrid working – 3 days in the office of your choice and 2 home working days

·      Summer working policy – 12.30pm Friday finish during the 4 summer months to kickstart your summer weekends in style

·      Wellness programme and benefits, including quarterly office massages and vouchers for remote staff

·      Annual BetterYou day off – for your birthday, anniversary or just to lay in

·      Up to 12 days per year for volunteering/charitable causes of your choice

·      Personal performance related bonus scheme

·      Enhanced Employer Pension contribution of up to 6.5%

·      Childcare vouchers

·      Enhanced maternity, paternity and adoption leave - to spend quality time with family

·      Private healthcare scheme via Health Shield – cash back plan, 24/7 Counselling, Online Wellbeing portal, Legal & Financial support and Mental Health & Wellbeing app

·      Employee Assistance Program

·      Life insurance 2x annual salary

·      Cycle to work scheme

·      Generous monthly product allowance

·      50% friends and family product discount

·      Employee engagement program/surveys – you ask, feedback and we listen

·      Employee electric car scheme with free onsite charging pods

·      Free parking

·      Environmentally focussed and dedicated business – one tree planted for every e-commerce order, working towards B-Corp status, carbon offsetting, and carbon neutral to name a few

·      Company socials, including strategic offsites and a cracking Christmas party


If you enjoy working within a fast-paced environment and have a genuine interest in health and wellness, we'd love to hear from you.


www.betteryou.com