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Service Desk Technician
3 months ago
Our client, an IT and Audio-Visual solution provider based in Basingstoke, are currently hiring an IT Service Desk Support Technician to provide 1st line support to their users.
Responsibilities
- Providing support in the form of remote technologies, telephone and email
- Providing support for desktops, laptops, printers and network equipment
- Logging calls accurately in a call logging system, troubleshooting and escalating accordingly
- Liaise with 2nd line and 3rd party support teams to resolve calls
Requirements
- Previous IT knowledge - familiar with printer configuration, email troubleshooting and using VPNs is desirable
- Previous experience of fixing issues via phone and remote access to various hardware devices and software programs
- Candidates with a related degree or college qualification will also be considered for this role.
- Excellent telephone manner and friendly customer service.
This is a full time, permanent position working a shift pattern covering Monday to Friday 7am till 5.30pm plus some weekend/bank holiday cover is available during the year as overtime.
**Please note we are unable to provide visa sponsorship for the role and candidates must be located in Basingstoke or a reasonably commutable distance**
Please apply online to be considered.
