Service Technician

4 weeks ago

Basingstoke, Hampshire, United Kingdom Trane Technologies Full time

Job Title: Service Technician

Job Summary:

We are seeking a skilled Service Technician to join our team at Trane Technologies. As a Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. This role plays a crucial part in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract.

Key Responsibilities:

Customer and Technical:

• Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

• Build and maintain strong relationships with customers, acting as a trusted point of contact.

• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

• Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

• Generate regular reports on completed invoiced work orders.

• Foster strong relationships with customers through exceptional customer service.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.

• Strong knowledge of customer service principles.

• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.

• Effective communication skills.

• Analytical thinking and problem-solving abilities.

• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage.

• People and communication skills with a positive mindset.

• Able to work with minimal supervision.

• Appropriate skilled-based certificates with F-Gas.

• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends, and bank holidays.

• Proficient in using Microsoft Office Suite.

• UK Drivers licence as a company vehicle will be allocated.

• Right to Work status confirmed for Country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms.

• Company van.

• A fast-paced working environment.

• An excellent working culture and community.

• A structured induction plan with continued learning and development.

• A key role where you can make a direct contribution to our business.

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