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IT - Service Desk Apprentice

5 months ago

Basingstoke, United Kingdom Get Staffed Online Recruitment Full time

**IT - Service Desk Apprentice**

**About The Client**

Our client are embarking on an exciting company restructure, fuelled by new investments in their systems, staff training, and a rebranding effort. They are dedicated to providing top-quality IT services and are committed to delivering exceptional customer experiences. With this restructure, they are focused on further enhancing their service delivery capabilities and solidifying their position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

**Work Environment**:
In the company, they foster a relaxed and supportive atmosphere that encourages personal and professional growth. They believe in providing on-the-job training, allowing you to expand your skills and knowledge while working in a collaborative team environment. As a Service Desk Apprentice, you will play a crucial role in driving the success of our restructured company and contributing to the delivery of high-quality services to our valued customers.

Our client is seeking a Service Desk Apprentice to join the team. As a key member of the Service Support Desk, you will report directly to the Service Desk Team Leader for service delivery updates, timelines, and other relevant information. Your role will involve providing day-to-day IT service support and actively engaging with their customers. With a focus on delivering exceptional customer service, technical expertise, and face-to-face interactions, you will be instrumental in ensuring their clients receive reliable and efficient IT solutions.

**Responsibilities**:

- Collaborate with other departments to ensure seamless coordination and delivery of IT services, enabling clients to leverage technology for their business success.
- Stay up to date with industry trends and emerging technologies, recommending improvements and enhancements to existing IT infrastructure, and actively contributing to their innovative approach.
- Participate in client meetings, including face-to-face interactions, providing technical expertise and building strong client relationships.
- Install and decommission a range of hardware including laptops, printers, desktops, servers, and network equipment, ensuring seamless integration within customer environments.
- Coordinate and execute software installations, ensuring proper configuration and functionality.
- Contribute to the definition and implementation of IT policies, procedures, and best practices, ensuring compliance and efficiency throughout operations.
- Maintain accurate documentation of processes, procedures, and troubleshooting guides, contributing to the knowledge base, and enabling efficient service delivery.

**Requirements**:

- Passionate interest in IT and IT related services.
- Technical know-how with IT equipment such as computers, networking equipment, tablets and mobiles.
- Experience with productivity tools such as Microsoft Office suite / Google Docs.
- Excellent communication skills, both written and verbal, with a keen attention to detail.
- Confidence and proficiency in conducting face-to-face conversations.
- Punctual, thorough, and committed to delivering exceptional customer service.
- An understanding the role of equality and diversity in a business
- Ability to work both as an individual and as a member of the team
- Strong academic background, showcasing your dedication to continuous learning and personal growth.

**Training**

Full training will be provided, will be placed on ICT training programme to help you gain the qualifications.

**Job Type and Schedule**:
This is a full-time, permanent position, with work scheduled from Monday to Friday - 40 hours per week.

**Job Types**: Full-time, Permanent

**Salary**: £16,000.00-£18,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SAP-4530-10