Conversational AI Manager

4 weeks ago

London, United Kingdom Fintellect Recruitment Full time

About the Company


We’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand, we’re seeking a Conversational AI Manager to lead our AI-driven customer service and engagement initiatives.


About the Role


The Conversational AI Manager will be responsible for shaping and managing our conversational AI strategy, including the development, deployment, and optimization of chatbot and virtual assistant solutions. This role will play a critical part in enhancing customer interactions and experience, driving efficiency in customer service, and collaborating closely with Product, Data Science, and Customer Support teams to build a seamless, intuitive, and responsive conversational AI platform.


Responsibilities


  • Conversational AI Strategy Development
  • Define and lead the strategy for the deployment of conversational AI solutions, with a focus on customer experience and operational efficiency.
  • Develop and maintain roadmaps for AI-powered customer service solutions that align with company goals and customer needs.
  • Solution Design and Deployment
  • Design conversational AI frameworks, including natural language processing (NLP) models and dialog flows that enable efficient customer engagement.
  • Work closely with product managers, data scientists, and engineers to implement and optimize chatbot/virtual assistant solutions.
  • Customer Experience Optimization
  • Continuously analyze user interactions and feedback to improve bot responses, accuracy, and overall experience.
  • Monitor AI-driven customer satisfaction and KPIs, implementing changes to improve engagement and response rates.
  • Develop escalation paths from AI to human support to ensure complex inquiries are resolved efficiently.
  • Collaboration and Stakeholder Engagement
  • Partner with Customer Support, Product, and Marketing teams to integrate conversational AI across customer touchpoints.
  • Work closely with compliance and legal teams to ensure AI-driven interactions meet regulatory and ethical standards, particularly for financial data handling.
  • Analytics and Continuous Improvement
  • Utilize data and analytics to assess performance, track KPIs, and identify improvement opportunities.
  • Lead regular A/B testing, training, and re-training of AI models to enhance performance, personalization, and customer value.
  • Industry Knowledge and Innovation
  • Stay up-to-date on advancements in AI, NLP, and customer service technologies, bringing insights and recommendations to inform future innovation.
  • Explore emerging tools and platforms that can advance our conversational AI capabilities.



Qualifications


Experience: 5+ years in conversational AI management, chatbot development, or related fields, ideally within fintech, financial services, or a similar regulated industry.


Technical Skills: Proven experience with NLP tools, AI-driven platforms (e.g., Dialogflow, IBM Watson, Microsoft Bot Framework), and understanding of machine learning fundamentals.


Analytical Skills: Strong experience with analytics tools to track bot performance and optimize customer engagement; familiarity with data visualization software is a plus.


Project Management: Strong project management skills with a track record of cross-functional collaboration and delivering AI/tech projects on time and on budget.


Customer-Centric Mindset: Ability to design and optimize customer experiences that are intuitive, helpful, and aligned with customer needs and expectations.


Knowledge of Compliance and Security Standards: Familiarity with data privacy, GDPR, and security best practices, particularly within a financial services environment.


This role is based in London 4 days per week.

  • Conversational AI Manager

    4 weeks ago

    London, United Kingdom Fintellect Recruitment Full time

    About the Company We’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand,...

  • Conversational AI Manager

    2 weeks ago

    London, United Kingdom Fintellect Recruitment Full time

    Job Description About the Company We’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey....

  • Conversational AI Manager

    4 weeks ago

    London,, UK, United Kingdom Fintellect Recruitment Full time

    About the CompanyWe’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand,...

  • Conversational AI Manager

    4 weeks ago

    London, United Kingdom Fintellect Recruitment Full time

    About the CompanyWe’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand,...

  • Conversational AI Manager

    4 weeks ago

    London Area, United Kingdom Fintellect Recruitment Full time

    About the CompanyWe’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand,...

  • Conversational AI Manager

    4 weeks ago

    London Area, United Kingdom Fintellect Recruitment Full time

    About the CompanyWe’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand,...

  • Conversational AI Leader

    1 week ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking a skilled Conversational AI Leader to join our team at Fintellect Recruitment. This role will play a critical part in shaping and managing our conversational AI strategy, including the development, deployment, and optimization of chatbot and virtual assistant solutions.The ideal candidate will have 5+ years of experience in...

  • Conversational AI Trainer

    2 weeks ago

    London, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Conversational AI Trainer

    2 weeks ago

    London, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Conversational AI Trainer

    3 weeks ago

    London,, UK, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Conversational AI Trainer

    2 weeks ago

    London, United Kingdom Computappoint Full time

    Job Description Conversational AI Trainer Salary: Up to £50,000 (Based on candidate experience) Hybrid Model: Mostly remote (ad-hoc travel to London expected) Job Type: Permanent About you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The...

  • AI Conversation Designer

    1 week ago

    London, Greater London, United Kingdom PolyAI Full time

    Unlock Your Potential in Conversational AIWe are seeking a talented AI Conversation Designer to join our team at PolyAI. As a key member of our design team, you will play a vital role in shaping the customer experience of our virtual assistants.About PolyAIPolyAI is a pioneering company in the field of conversational AI. We are committed to delivering...

  • Conversational AI Trainer

    2 weeks ago

    London Area, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Conversational AI Trainer

    6 days ago

    London Area, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Conversational AI Expert Trainer

    7 days ago

    London, Greater London, United Kingdom ARM (Advanced Resource Managers) Full time

    Company Overview:ARM (Advanced Resource Managers) is committed to developing the next generation of conversational AI experts. As a leading provider of AI training services, we offer a comprehensive range of courses and workshops that cater to diverse learning needs.About the Role:This is an exciting opportunity for a skilled Conversational AI Trainer to...

  • Research Executive

    3 weeks ago

    London, Greater London, United Kingdom MMR Research Worldwide LTD Full time

    {"bold Title": "Senior Research Executive/ Manager: Conversational AI Team Lead at MMR", "text": "The Role: As a Senior Research Executive/ Manager in the newly formed 'Conversational AI' team at MMR, you will be the interface between the Innovation and Research Teams to champion the adoption of Conversational AI."}

  • Conversational AI Specialist

    2 weeks ago

    London, Greater London, United Kingdom Purple Dot Digital Limited Full time

    About the Role:Purple Dot Digital Limited is seeking an expert AI Developer to work on conversational chat bot development using Large Language Models.Salary: Competitive salary based on experience and expertise, approximately $120,000 - $180,000 per annum.Required Skills and Qualifications:3-5 years of experience in AI/ML development, with a focus on...

  • Intelligent Automation Consultant, Conversational Ai

    5 months ago

    London, United Kingdom Ciklum Full time

    **Ciklum **is looking for a **Intelligent Automation Consultant, Conversational AI **to join our team full-time in London. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants,...

  • Intelligent Automation Consultant, Conversational Ai

    5 months ago

    London, United Kingdom Ciklum Full time

    Description **Ciklum **is looking for a** Intelligent Automation Consultant, Conversational AI **to join our team full-time in London. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers,...

  • Conversational AI Designer

    1 month ago

    London, Greater London, United Kingdom PolyAI Full time

    Role OverviewPolyAI is a pioneering company in customer service automation through lifelike voice assistants. We empower businesses to deliver exceptional customer service that rivals human agents.This role is ideal for individuals who want to influence and be accountable for creating outstanding customer experiences.Responsibilities:Design engaging customer...