Conversational AI Manager

1 month ago


London, UK, United Kingdom Fintellect Recruitment Full time

About the Company


We’re a fast-growing, London-based fintech specializing in innovative credit card solutions to make finance more accessible and rewarding for our customers. Our mission is to reshape the way people interact with their finances, offering transparency, simplicity, and support through every step of their financial journey. As we expand, we’re seeking a Conversational AI Manager to lead our AI-driven customer service and engagement initiatives.


About the Role


The Conversational AI Manager will be responsible for shaping and managing our conversational AI strategy, including the development, deployment, and optimization of chatbot and virtual assistant solutions. This role will play a critical part in enhancing customer interactions and experience, driving efficiency in customer service, and collaborating closely with Product, Data Science, and Customer Support teams to build a seamless, intuitive, and responsive conversational AI platform.


Responsibilities


  • Conversational AI Strategy Development
  • Define and lead the strategy for the deployment of conversational AI solutions, with a focus on customer experience and operational efficiency.
  • Develop and maintain roadmaps for AI-powered customer service solutions that align with company goals and customer needs.
  • Solution Design and Deployment
  • Design conversational AI frameworks, including natural language processing (NLP) models and dialog flows that enable efficient customer engagement.
  • Work closely with product managers, data scientists, and engineers to implement and optimize chatbot/virtual assistant solutions.
  • Customer Experience Optimization
  • Continuously analyze user interactions and feedback to improve bot responses, accuracy, and overall experience.
  • Monitor AI-driven customer satisfaction and KPIs, implementing changes to improve engagement and response rates.
  • Develop escalation paths from AI to human support to ensure complex inquiries are resolved efficiently.
  • Collaboration and Stakeholder Engagement
  • Partner with Customer Support, Product, and Marketing teams to integrate conversational AI across customer touchpoints.
  • Work closely with compliance and legal teams to ensure AI-driven interactions meet regulatory and ethical standards, particularly for financial data handling.
  • Analytics and Continuous Improvement
  • Utilize data and analytics to assess performance, track KPIs, and identify improvement opportunities.
  • Lead regular A/B testing, training, and re-training of AI models to enhance performance, personalization, and customer value.
  • Industry Knowledge and Innovation
  • Stay up-to-date on advancements in AI, NLP, and customer service technologies, bringing insights and recommendations to inform future innovation.
  • Explore emerging tools and platforms that can advance our conversational AI capabilities.



Qualifications


Experience: 5+ years in conversational AI management, chatbot development, or related fields, ideally within fintech, financial services, or a similar regulated industry.


Technical Skills: Proven experience with NLP tools, AI-driven platforms (e.g., Dialogflow, IBM Watson, Microsoft Bot Framework), and understanding of machine learning fundamentals.


Analytical Skills: Strong experience with analytics tools to track bot performance and optimize customer engagement; familiarity with data visualization software is a plus.


Project Management: Strong project management skills with a track record of cross-functional collaboration and delivering AI/tech projects on time and on budget.


Customer-Centric Mindset: Ability to design and optimize customer experiences that are intuitive, helpful, and aligned with customer needs and expectations.


Knowledge of Compliance and Security Standards: Familiarity with data privacy, GDPR, and security best practices, particularly within a financial services environment.


This role is based in London 4 days per week.



  • London,, UK, United Kingdom Computappoint Full time

    Conversational AI TrainerSalary: Up to £50,000 (Based on candidate experience)Hybrid Model: Mostly remote (ad-hoc travel to London expected)Job Type: PermanentAbout you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have...

  • Senior AI Engineer

    2 months ago


    London,, UK, United Kingdom Engine AI Full time

    We are expanding the AI capabilities of our company and are looking to hire a Senior AI Engineer focused on building Data Agents. This role will also involve developing tools to transform plain language questions into actionable insights, including SQL query generation, entity matching, and data visualisations.If you have a passion for leveraging generative...


  • London,, UK, United Kingdom Salt Full time

    AI Machine Learning Engineer (Open AI/Lama) – Studio – LondonDuration: 2 – 3 monthsDay rate: £300 - £500Start: NowHybrid: 2 days per weekMy new client is looking for an AI/machine learning engineer that who can he help them build an AI model from the ground up. They need someone who is familiar working with large language models and API’s from Open...


  • London,, UK, United Kingdom Coforge Full time

    Job Type : Full TimeLocation : LondonJob DescriptionSr. AI Architect (Project lead) Demonstrates a deep understanding and practical experience in developing and deploying AI models.Design and architect end-to-end AI/ML solutions Utilize MLOps methodologies to streamline the development, deployment, and monitoring of machine learning models.Experience in...


  • London,, UK, United Kingdom Built AI Full time

    Company DescriptionBuilt AI is an advanced financial modelling and data insights platform powered by artificial intelligence. With a simple brochure or rent roll upload, the platform instantly extracts key information and generates a full cash flow analysis for any property or portfolio within minutes. In just 10 minutes, users can create tailored business...


  • London,, UK, United Kingdom FYLD Full time

    About FYLDFYLD’s mission is to power productivity, safety, and efficiency in field teams around the world to enable operational excellence. We provide managers with real-time workflow visibility to deliver greater business efficiency, all while eliminating paperwork and unnecessary disruption to field teams’ vital work on the tools. Our digital platform...

  • AI Product Manager

    2 weeks ago


    London,, UK, United Kingdom Careerwise Full time

    AI Product Manager - Hybrid Working - 2-3 Days in Office.The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also work cross-functionally to complete product roadmaps and discover new...


  • London,, UK, United Kingdom Harnham Full time

    Programme Manager (Data & AI)Up to £120,000Hybrid – London (2-3 days a week)A great opportunity to join a leading professional services firm as a Programme Manager in the Data & AI spaceTHE COMPANYThe business are a leading law firm with offices across the globe, providing legal solutions to businesses worldwide.And they are seeking to hire a Programme...

  • Conversion Specialist

    2 weeks ago


    London,, UK, United Kingdom TRIA Full time

    CRO Consultant6-Month ContractUp to £425/day – Outside IR35London – Hybrid – 2x per weekWe are representing a market leading, international consumer goods business who are looking for a CRO Consultant to join their organisation. This is an exciting opportunity to help shape and develop a growing area within Digital & E-Commerce.As a CRO Consultant,...


  • London,, UK, United Kingdom Tencent Full time

    Level Infinite is a global game publisher offering a comprehensive network of bespoke services for games, development teams and studios around the world.We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play, while building a community that fosters inclusivity, connection,...


  • London, UK, United Kingdom American Express Full time

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and...

  • Director of AI

    3 months ago


    London,, UK, United Kingdom Harnham Full time

    Director of AI Salary: £140,000 + 10% bonus, 10% pension, private healthcareLondon - 4 days a week in officeThis role is 40% hands-on, 60% hands offJoin a dynamic team of AI Scientists working on high-impact, AI driven machine learning models to drive innovation in the BioTech space.ROLE AND RESPONSIBILITIESManaging a small team, to design and build models...


  • London,, UK, United Kingdom Capsa AI Full time

    At a GlanceWe are using AI to accelerate due diligence and deepen insights for Private Equity funds. We are hiring an AI Engineer who is comfortable contributing to all layers of the application and developing features end to end.Location: London, UK (Hybrid, In-person 4 days per week)Experience Required: +5 yearsRemuneration: £65k → £100k + Generous...


  • London,, UK, United Kingdom Lorien Full time

    Gen AI Project Manager6 Month ContractLondon/Edinburgh Via Umbrella Our leading financial services client is looking for a Project manager to join their team for an initial 6-month contract, with a strong possibility of extension.Key Skills:Build out Roadmap & compelling story to support AIWork across teams where AI can be enabledEnable functionality that...

  • Conversion Specialist

    2 weeks ago


    London,, UK, United Kingdom Growth & Company Full time

    Are you a data-driven CRO expert, ready to optimise digital experiences and drive growth for a fast-scaling, private equity-backed group?We’ve partnered with a highly profitable and rapidly growing organisation revolutionising the education sector through innovative solutions for behaviour management and teacher recruitment.With over 12,000 schools already...

  • Full Stack Engineer

    3 weeks ago


    London,, UK, United Kingdom Capsa AI Full time

    At a GlanceWe are using AI to accelerate due diligence and deepen insights for Private Equity funds. We are hiring a full stack engineer who is comfortable contributing to all layers of the application and developing features end to end.Location: London, UK (Hybrid, In-person 4 days per week)Experience Required: +5 yearsRemuneration: £65k → £100k +...

  • Lead AI Engineer

    1 month ago


    London,, UK, United Kingdom Verified Global Full time

    Verified Global create cutting-edge algorithms to turn the tables in sports betting. Every hour, millions of sports fans blow hard-earned cash on suboptimal, losing bets. We are turning the tables, arming the masses with market-beating tips, insights and data to unlock better bets and greater gains, all powered by world-class in-house algorithms.Our flagship...


  • London,, UK, United Kingdom 83data Full time

    Job Title: Senior AI Transformation LeaderLocation: London Remote / Flexible, with occasional travel as neededAbout the Role:Our client, a leading strategy and innovation consulting firm, is seeking a Senior AI Transformation Leader to join their AI Transformation practice. This role is designed for a visionary leader with deep expertise in AI strategy,...

  • AI Architect

    3 weeks ago


    London, UK, United Kingdom Broadridge Trading & Connectivity Solutions Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are excited to announce an opportunity for a n AI Architect to join our organization as part of our AI Enablement Team. In this...


  • London,, UK, United Kingdom CARDO AI Full time

    Founded in 2018, CARDO AI is a global fintech company that leverages the power of artificial intelligence (AI) and data analysis to make the structured finance market more accessible and efficient for everyone. CARDO AI’s platform empowers banks, servicers, and investors by facilitating faster transactions, optimising investment portfolios, and driving...