Interim Helpline Manager

4 weeks ago


Milton Keynes, United Kingdom NFP PEOPLE Full time

Interim Helpline Manager

A leading national healthcare charity is seeking an exceptional Helpline Manager for a 6-month interim contract.

Position: Interim Helpline Manager

Location: Hybrid – 2-3 days per week in the Northampton office (reducing after a settling in period)

Contract: Full-time, 37.5 hours per week.

Salary: £40k per annum plus excellent benefits

About the role:

As Interim Helpline Manager you will support and lead the helpline team.

Some other key responsibilities include:

Management of the helpline team.
Coach the Helpline Advisors to help them achieve their full potential, supporting growth and development on an ongoing basis.
Ensure the Helpline is operational and available by managing resource effectively.
Support with options appraisal and delivery of the helpline service redesign plan.
Develop training and continuous learning and development opportunities to meet the needs of incoming enquiries.
Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact.

About you:

To be successful in this role you will need:

Strong leadership skills, including performance management, training and team development.
Experience of managing staff and volunteers in a helpline or other information and/or emotional support service within a relevant context (health or social care/patient support).
Proven ability to care for the whole person, offering support, recognising signs of compassion fatigue and enabling well-being of team members.
Experience in setting and maintaining professional boundaries.
Demonstrated critical thinking skills and creativity with excellent verbal and written communication skills.
The ability to identify themes and develop insights to inform service improvement.
The ability to demonstrate a proactive, innovative, collaborative approach and a commitment to delivery excellence.

Other roles you may have experience of could include: Helpline Manager, Senior Helpline Assistant, Helpdesk Manager, Senior Helpdesk Assistant, Support Desk Manager, Centre Manager, Helpline Support, Helpdesk Supervisor, Customer Care Manager, Service Desk Manager, Customer Service Manager.



  • Milton Keynes, United Kingdom PSPA Full time

    PSPA supports families affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), both are complex neurological conditions that affect mobility, vision, swallowing and cognition. We are looking for someone to join our helpline team to provide professional, comprehensive support and make a real difference to people living with PSP,...


  • Milton Keynes, Milton Keynes, United Kingdom PSPA Full time

    PSPA supports families affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), both are complex neurological conditions that affect mobility, vision, swallowing and cognition.We are looking for someone to join our helpline team to provide professional, comprehensive support and make a real difference to people living with PSP,...


  • Milton Keynes, United Kingdom Abacus Consulting Full time

    **Interim Head of Procurement, Leadership role with Team of 4 reports, Milton Keynes/Hybrid, c£100k per annum** Our client, a well respected organisation with a Milton Keynes head office, are looking to recruit an Interim Head of Procurement on a 6 month FTC. The purpose of the role will be to set the Procurement strategy for the business, provide...

  • Interim Accountant

    3 days ago


    Milton Keynes, United Kingdom Butler Rose Full time

    Interim Cover - up to £375 Umbrella Rate Inside IR35 (PAYE Available) Milton Keynes Immediate start Ongoing whilst permanent recruitment process continues Month end and year end experience Balance Sheet Recs Reconciliations and Intercompany Transactions Cashflow management - in addition, multicurrency, cash and banking Some Credit Control...


  • Milton Keynes, United Kingdom Butler Rose Full time

    Interim Payroll Cover Milton Keynes 3 months assignment £18 - £26 per hour Due to a very busy period, our client is seeking payroll interim cover to support a busy team - this is an International brand - certainly a great addition to any CV The role is estimated to cover 3 months and the hybrid nature is flexible depending on the person - the offices...


  • Milton Keynes, United Kingdom Aston Martin Lagonda Ltd Remote Work Freelance Full time

    Job Title Processing & Distribution Senior Manager, Interim (12 months fixed term contract) | Location Wolverton Mill As a Processing & Distribution Senior Manager, Interim (12 months fixed term contract), you are…Calm under pressure, a good communicator, multi-tasker, and you would thrive in a fast-paced environmentAn entrepreneurial mindset is keyYour...


  • Milton Keynes, United Kingdom Integris Financial Recruitment Full time

    Our client need an interim Management Accountant to join the Financial Control team asap. The role is for 3-6 months with the chance of temp to perm at £40k plus good benefits. The Management Accountant will be responsible for providing accurate and timely financial information to support the decision-making process of senior management and contribute...


  • Milton Keynes, United Kingdom Butler Rose Full time

    Interim Management Accountant 3 months min - possible up to 6 months Milton Keynes £200 - £300 Day Rate Inside IR35 3 days office based - 2 days remote This role is to add support to the new Finance Manager during a busy time of recruitment and new project work - solution driven and dynamic character needed to work closely with the Finance Manager Job...


  • Milton Keynes, United Kingdom Butler Rose Full time

    Interim Management Accountant 3 months min - possible up to 6 months Milton Keynes £200 - £300 Day Rate Inside IR35 3 days office based - 2 days remote This role is to add support to the new Finance Manager during a busy time of recruitment and new project work - solution driven and dynamic character needed to work closely with the Finance Manager Job...

  • Interim HR Manager

    1 month ago


    Milton Keynes, Buckinghamshire, United Kingdom Hays Full time

    An excellent interim HR Project Manager-IIP job, 3-6 Months within a leading, innovative, growing utilities organisation in Milton Keynes. As an interim HR Project Manager-IIP, (3-6 months) you will be responsible for spearheading the submission for IIP accreditation: Taking charge of the Investors in People project, everything from gathering evidence to...

  • Interim Payroller

    3 weeks ago


    Milton Keynes, United Kingdom Butler Rose Full time

    Job Title: Temporary Payroll Administrator Location: Milton Keynes 3 - 6 months interim (suspect more towards 6 months) We are currently seeking a skilled Temporary Payroll Administrator to join our client's team in Milton Keynes. The successful candidate will be responsible for managing payroll operations using SAGE Line 50 and Netsuite software. -...

  • HR Officer

    2 weeks ago


    Milton Keynes, United Kingdom Yusen Logistics (UK) Full time

    Job Ref VTFCEN00193b City: Milton Keynes Department Human Resources Salary Additional £5,000 car allowance per annum Status Full Time Type Fixed Term Contract HR Officer - (Interim) Tilbrook - Bradbourne Point, Bradbourne Drive, Tilbrook, Milton Keynes, MK7 8BN The Company Yusen Logistics is working to become the world’s preferred supply...

  • HR Officer

    2 weeks ago


    Milton Keynes, United Kingdom Yusen Logistics (UK) Full time

    Job Ref VTFCEN00193b City: Milton Keynes Department Human Resources Salary Additional £5,000 car allowance per annum Status Full Time Type Fixed Term Contract HR Officer - (Interim) Tilbrook - Bradbourne Point, Bradbourne Drive, Tilbrook, Milton Keynes, MK7 8BN The Company Yusen Logistics is working to become the world’s preferred supply...

  • Interim Project

    4 weeks ago


    Milton Keynes, United Kingdom Macildowie Recruitment and Retention Full time

    Job Title: Interim Project / Systems Accountant Reporting To: Head of Finance Main Purpose of Role: As the Interim Project / Systems Accountant, you will play a critical role in supporting the Head of Finance and leading various high-impact projects. Your primary responsibilities will be to run the day to day operations of the project, testing the integrity...


  • Milton Keynes, United Kingdom Sanderson Full time

    **Interim Marketing Communications Specialist** **12 Month FTC** **£32,000 - £42,000 (flexible**) **Milton Keynes (Hybrid)** I'm working in partnership with an international B2B construction brand who, due to an upcoming maternity leave, are looking for an experienced marketer to join on a 12 to 14 month fixed term contract. Based in Milton Keynes,...


  • Milton Keynes, United Kingdom Sanderson Full time

    **Interim Marketing Communications Specialist** **12 to 14 Month FTC** **£32,000 - £42,000 (flexible**) **Milton Keynes (Hybrid)** I'm working in partnership with an international B2B construction brand who, due to an upcoming maternity leave, are looking for an experienced marketer to join on a 12 to 14 month fixed term contract. Based in Milton...


  • Milton Keynes, United Kingdom Sensient Technologies Full time

    JOB SUMMARY The Interim Procurement Lead shall manage the Contract Management & Strategies for assigned direct and Indirect Groups within a Food Ingredient Sector To data gather, collate, analyze and assist with the implementation of the European Procurement Group Acts as liaison to European Sensient business units to help promote communication and...


  • Milton Keynes, United Kingdom Tate Full time

    **Business Development Manager** **Up to £30,000 depending on experience + commission and benefits. OTE £50,000+** **Milton Keynes - hybrid (2 days in the office)** **We're working with a specialist interim management firm based in Milton Keynes. Due to continued success and growth, they are looking for a Business Development Manager to join...


  • Milton Keynes, United Kingdom Tate Full time

    **Business Development Manager** **Up to £30,000 depending on experience + commission and benefits. OTE £50,000+** **Milton Keynes - hybrid (2 days in the office)** **We're working with a specialist interim management firm based in Milton Keynes. Due to continued success and growth, they are looking for a Business Development Manager to join...

  • HR Officer

    1 week ago


    Milton Keynes, United Kingdom Yusen Logistics (UK) Full time

    Job Ref RGP745bb City: Milton Keynes Department Human Resources Salary Additional £5,000 car allowance per annum Status Full Time Type Fixed Term Contract **More details**: The company Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between...