Customer Service Administrator

1 week ago


Letchworth Garden City, United Kingdom Hales Group Limited Full time
Customer Service AdministratorLetchworthPermanent9am – 5pm25/26KLovely working environment being part of a supportive team that values your contributions 21 days holiday increasing with service  Job Purpose Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.Address customer issues via phone, email, or instant message in a fast-paced environment.Support marketing efforts, annual exhibitions, and collaborate with the team as needed. What you will do as a Customer Service Representative
  • Respond to customer enquiries, process orders, and pack shipments within set deadlines.
  • Listen attentively to customers and direct them to the appropriate department for assistance.
  • Familiarise yourself with the system to log and address customer complaints efficiently.
  • Record and update customer interactions, maintain confidentiality of sensitive information.
  • Collaborate with management to enhance communication practices and customer service.
  • Manage stock and perform regular inventory counts as scheduled.
  • Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
  • Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
  • Answer customer questions regarding new products, services, and promotions.
  • Provide feedback to team leads to improve customer service and response time.
  • Adhere to Health & Safety guidelines, report any issues immediately.
  • Maintain a clean and organised workspace.
  • Assist warehouse with receiving supplier orders.
  • Complete necessary training and communicate additional training needs to the line manager.
 What you will need as a Customer Service Representative
  • Good communication skills
  • Customer service experience
  • Excellent listening skills
  • Results-driven
  • Team player
  • Ability to work in a fast-paced environment
  • Ability to work under pressure
  • Attention to detail
  • Fast learner
  • Engaging personality
  • Problem-solving skills
  • Analytical skills
  • Patience
  • Typing proficiency
  • Multi-tasking ability
  • Prioritisation skills
 Pease apply within

  • Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...


  • Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Team Leader **Salary**: £32,000 - £33,000 per annum Location: Welwyn Garden City (Hybrid) Contract: Permanent - full time Hours: Monday to Friday - Either 8.30am - 5pm OR 9.30am - 6pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to...

  • Customer Service

    7 hours ago


    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...

  • Customer Service

    6 days ago


    Welwyn Garden City, Hertfordshire, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer ServiceLocation: Welwyn Garden CitySalary: £12.47 per hourContract: Full Time, Monday to Friday 9:00am - 5:00pmThe Role:Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be prepared to be...

  • Customer Service

    2 months ago


    Letchworth Garden City, United Kingdom Page Personnel Finance Full time

    This customer service advisor role is a great opportunity for an individual with relevant experience who is looking for a new role. **Client Details** A top retail client. **Description** Key responsibilities of this customer service advisor include: - Deal with difficult calls and customer complaints - Processing documentation - Ensure administration...


  • Letchworth Garden City, United Kingdom Interaction Recruitment Full time

    **Customer Service Executive** **Salary**: £22,000 plus bonus / £10.57 per hour **Location**: Letchworth **Job Type**: Perm **Working Hours**: Full Time, Monday to Friday If you have a great telephone manner and you would like to provide excellent customer service at a fast pace then this is the role for you! **What you’ll be doing** - Answering...


  • Letchworth, United Kingdom Red Door Recruitment Full time

    **Letchworth** **£25k** **Monday to Friday 9-5.30** A new role has arisen for a Customer Service Administrator to join an established and growing entrepreneurial company based in Letchworth within an exciting and interesting industry. This is a unique opportunity to join a fast moving, successful and growing business within the video games sector. They...


  • Letchworth Garden City, United Kingdom Irlam Associates Full time

    Customer Service Advisor Location: Letchworth Garden City Monday – Friday but flexibility is required to work 1 in 4 weekends from home. Key Responsibilities: Managing outgoing and incoming customer calls and managing email enquiry systems.To keep track of delivery records from the drivers.Upselling to customers to ensure continued revenue...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service Administrator Location: Welwyn Garden City Pay: £12.18 per hour Type: Full-Time, Temporary (3 months initially, potential for permanent) Start Date: ASAP Working Hours: 08:00 - 16:00 Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a...


  • Welwyn Garden City, United Kingdom Mission 4 Recruitment Full time

    Customer Service Administrator My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service AdministratorLocation: Welwyn Garden CityPay: £12.18 per hourType: Full-Time, Temporary (3 months initially, potential for permanent)Start Date: ASAPWorking Hours: 08:00 - 16:00Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a Customer...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service AdministratorLocation: Welwyn Garden CityPay: £12.18 per hourType: Full-Time, Temporary (3 months initially, potential for permanent)Start Date: ASAPWorking Hours: 08:00 - 16:00Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a Customer...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service AdministratorLocation: Welwyn Garden CityPay: £12.18 per hourType: Full-Time, Temporary (3 months initially, potential for permanent)Start Date: ASAPWorking Hours: 08:00 - 16:00 Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a Customer...


  • Welwyn Garden City, United Kingdom Mission 4 Recruitment Full time

    Customer Service AdministratorMy client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to...


  • Welwyn Garden City, United Kingdom Smart 10 ltd Full time

    Job Title: Customer Service Administrator **Salary**: £23,000 per annum Location: Welwyn Garden City Contract: Permanent - full time Hours: Monday to Friday - Either 8.30am - 5pm OR 9.30am - 6pm (Hybrid working available) COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service...


  • Welwyn Garden City, United Kingdom Rosscare Full time

    Customer Service Administrator x 2 Salary dependent on experience Full Time Monday to Friday 8.30am - 5.00pm 40 hours (30 mins unpaid lunch break)   Based at Welwyn Garden City – moving to Elstree September 2024  Purpose of Job To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may...


  • Letchworth, United Kingdom Lavender Medical Limited Full time

    **Buesiness Administrator/ Customer Service - Upto £20000 to £24,000 depending on experience discretionary year end bonus** Founded in 2009, Lavender Medical specializes in supplying innovative products to the orthopaedic community. We are a young and dynamic company growing from strength to strength. As part of our growth we are seeking an enthusiastic...


  • Letchworth, United Kingdom Lavender Medical Limited Full time

    **Buesiness Administrator/ Customer Service - Upto £20000 to £24,000 depending on experience discretionary year end bonus** Founded in 2009, Lavender Medical specializes in supplying innovative products to the orthopaedic community. We are a young and dynamic company growing from strength to strength. As part of our growth we are seeking an enthusiastic...


  • Welwyn Garden City, United Kingdom Mission 4 Recruitment Ltd Full time

    My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This...


  • Welwyn Garden City, United Kingdom Mission 4 Recruitment Ltd Full time

    My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This...