Customer Service Administrator

3 weeks ago

Welwyn Garden City, United Kingdom Tate Full time

Job Title: Customer Service Administrator
Location: Welwyn Garden City
Pay: £12.18 per hour
Type: Full-Time, Temporary (3 months initially, potential for permanent)
Start Date: ASAP
Working Hours: 08:00 - 16:00

Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a Customer Service Administrator to join our esteemed client based in the beautiful town of Welwyn Garden City. Our client is seeking a dynamic individual to support their growing team for an initial period of three months, with the possibility of a permanent position.

A fantastic opportunity has arisen for a Customer Service Administrator to join the Service and Maintenance Team within the Equipment Service. This service supplies equipment to support service users in their homes to prevent hospital admission or facilitate hospital discharge. As part of the Service and Maintenance Team, you will be responsible for ensuring the equipment on loan to service users is well maintained and functioning correctly by booking maintenance visits. The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.

**Key Responsibilities:**

  • Call service users to coordinate and schedule service appointments for their equipment, ensuring timely and efficient maintenance.
  • Provide exceptional customer service by promptly and courteously responding to patient inquiries and taking ownership of any issues through to completion.
  • Use critical thinking and problem-solving skills to identify and address equipment issues, working closely with our skilled Service and Maintenance Technicians to ensure effective resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Assist with administrative tasks such as data entry, filing, and document management.
  • Collaborate with various departments to ensure customer satisfaction and smooth operations.
  • Prepare reports and maintain databases.
  • Support the team with general office duties as required.

**Candidate Requirements:**

  • Previous experience in a customer service or administrative role.
  • Strong communication and interpersonal skills.
  • Excellent organisational and time-management abilities.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • High attention to detail and problem-solving skills.

If you are passionate about customer service and are looking for a new challenge, we would love to hear from you Join us and make a difference in a company that values excellence in customer service.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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