2nd Line Support

4 weeks ago


Chippenham, United Kingdom Reed Technology Full time

Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requestsKey Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA'sMobile Device and Tablet configuration and laptop rebuilds if requiredEscalation ticking to other areas of the team when requiredHandle all queries and updates professionally and efficiently, maintaining a high degree of customer serviceAdministration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business ApplicationsSkills & ExperienceCustomer focussed attitude with positive approachExcellent telephone manner, listening and empathy skillsGood knowledge of service management toolsets and best practice e.g. ServiceNow and ITILProven experience & understanding of IT infrastructure, desktop and business applicationsSpan of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of serviceProven track record working in a Service Desk roleIf you are interested in this fantastic opportunity please apply online or for more information please contact me on



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