Communications Support Engineer

4 weeks ago

Chippenham, United Kingdom NEC Full time

Job Description

Communications Support Engineer

Working Hours - Monday - Friday (between AM - PM) 

Must have full UK Driving License 

We are looking for someone with 2nd Line Radio Services experience, including maintenance and fault resolution. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities. 

This position is based in Chippenham, Wiltshire – providing 2nd Line support for national radio contracts. Flexibility for On-call Rota and Overtime hours when required. 

Due to the nature of this role successful applicant must ideally have current SC clearance including CTC Enhanced Level 2 or be eligible to obtain those clearances. 

Purpose of the role: 

This is a significant role within our Managed Solutions team. 

This role reports into the Radio Team manager and forms part of a Managed Solutions team. 

Key Duties & Responsibilities: 

• Provide customer support to end users to triage faults/issues 

• Providing 2nd line technical support to field based engineers relating to radio faults 

• Provides technical support for the development, construction, maintenance and optimization of radio networks. 

• Installing, configuring and testing radio network equipment and software components. 

• Undertake repairs of various handheld and rack mounted radio equipment. 

• Attend customer sites to perform site surveys, system maintenance, assist with fault finding/repair or project work as necessary. 

• To partake in Out of Hours telephone support as part of a rota. 

Qualifications

Our ideal candidate will have/be: 

• 2nd Line Radio repair experience including maintenance and Fault resolution 

• Antenna, PMR installation and decommissioning.

• Experience of Tetra, microwave and DMR systems, including cell enhancement and repeater systems. 

• Personal and on-site Health safety 

• Liaision with and co-ordination of both Client and 3rd Party contractors. 

• Good understanding of Microsoft Windows and Unix based systems. 

• General awareness of RF and electronic test equipment. 

• Understanding of IP networks/LAN 

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)  25 days paid holiday with the option to buy/sell  4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needs 

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