Cluster Revenue Manager

3 weeks ago

Central London, United Kingdom DoubleTree by Hilton London West End Full time

Here at Crimson Hotels, we know our team members are key to our success. Thats why were passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. We also offer a host of exceptional team member benefits too.

Were searching for an experienced, hands-on, and detail-oriented Cluster Revenue Manager to join our dynamic team. Youll be proactive, analytical, and have a natural flair for delivering exceptional revenue management support. This role can be worked either from one of our London-based properties or Holiday Inn Express Heathrow Terminal 5.

The Role

As a Cluster Revenue Manager, youll be responsible for supporting the Regional Revenue Managers to deliver budgeted rooms and M&E revenue targets. Youll own the preparation for all meetings and be the primary contact for all group bedroom quotations. Your key responsibilities will include:

  • Supporting the production of a detailed day-by-day monthly rooms forecast within a tolerance level of 3-5% accuracy on a weekly basis.
  • Assisting in the production of a detailed daily budget plan on an annual basis for 365 days.
  • Consistently reviewing hotels daily pricing in respect of direct competitors pace of demand and other influencing factors.
  • Supporting the Regional Revenue Manager to ensure that the hotel maintains and grows RGI % change at a level above that seen within the local competitor set.
  • Preparing all documentation for commercial meetings for all hotels to ensure strategies for rooms and M&E are communicated and discussed with the hotel teams.
  • Running commercial meetings in the absence of the Regional Revenue Manager.
  • Owning the forward events calendar for all markets and ensuring effective communication within the respective RMS solutions.
  • Attending all brand commercial updates.
  • Assisting the Regional Revenue Manager by ensuring that our rate strategy is relevant to the competitor set.
  • Managing pricing across hotels to ensure market appropriateness.
  • Responding to all group quotations within a 4 working hour time frame.
  • Ensuring rates are pulling through correctly from each respective RMS to all online channels.
  • Utilizing all tools and opportunities to ensure maximum yield.
  • Being proactive to market conditions.
  • Ensuring appropriate promotions and tactical rates are communicated to marketing.
  • Updating and opting in of monthly paid marketing programmes with brands.

The Person

As well as having previous proven revenue experience, youll have strong communication skills, both written and verbal, and be flexible and adaptable to change. Youll have a keen attention to detail, strong problem-solving and analytical skills, and a can-do attitude.

Essential:

  • Highly numerate.
  • Previous proven revenue experience.
  • Strong communication skills, both written and verbal.
  • Flexible and adaptable to change.
  • Attention to detail.
  • Strong problem-solving and analytical skills.
  • Can-do attitude.
  • Previous proven analytical experience.

Desired:

  • Educated to HND/Degree level or similar.
  • Experience of PMS systems including OnQ/Opera.
  • Knowledge of IDeaS/EzRMS/Concerto or another market-leading revenue management system.
  • Previous hospitality experience.

Benefits

  • GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
  • Private Healthcare Plan financial assistance towards the cost of healthcare.
  • Learning and development opportunities from our in-house training courses and programmes to over 1,000 training courses available on our Training University.
  • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level.
  • Recommend a Friend incentive bring your friends on board and receive a bonus after theyve been with us for 6 months.
  • Hero Of The Month recognition programme to recognise and celebrate your achievements.
  • Free-of-charge freshly cooked meals to enjoy on duty.
  • Free-of-charge dry-cleaning for your uniform.
  • Free weekly English classes.
  • Lots of team member social events and wellbeing events.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity


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